Describe the bug
Following a 3DS authentication when the shopper is redirected to the merchant's website, an error is displayed and the order is not validated.
Here's the screenshot of what the use see :
There is several psp impacted, not only with chrome :
Customer #1
1546001755018833
4546001769566409
Customer #2
1639006770067523
1839006773934149
1539006955157892 (firefox)
1539006956793042 (firefox with another card)
4336007819687156
Customer #3
1759008843411666
4656009347632037
The merchant already created several ticket to support, but no solution was found.
Let me know if you need anything.
Here's what I see from the plugin's logs (1539006955157892) : info.log
[2020-09-21 15:38:34] ADYEN.INFO: Request url to Adyen: https://352ed283f9a1f226-Degriffstock-checkout-live.adyenpayments.com/checkout/v52/payments {"is_exception":false} [] [2020-09-21 15:38:34] ADYEN.INFO: JSON Request to Adyen:{"browserInfo":{"userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko\/20100101 Firefox\/78.0","acceptHeader":"application\/json, text\/javascript, *\/*; q=0.01","screenWidth":"1760","screenHeight":"990","colorDepth":"24","timeZoneOffset":"-120","language":"fr","javaEnabled":"false"},"billingAddress":{"street":"19 rue rapatel","houseNumberOrName":"2 \u00e8me \u00e9tage app 208","postalCode":"93100","city":"Montreuil","country":"FR"},"deliveryAddress":{"street":"19 rue rapatel","houseNumberOrName":"2 \u00e8me \u00e9tage app 208","postalCode":"93100","city":"Montreuil","country":"FR"},"amount":{"currency":"EUR","value":7998},"reference":589983,"merchantAccount":"DegriffstockECOM","returnUrl":"https:\/\/www.degriffstock.com\/module\/adyenofficial\/Result?adyenMerchantReference=589983","paymentMethod":{"type":"scheme","encryptedCardNumber":"adyenj***","encryptedExpiryMonth":"adyenj***","encryptedExpiryYear":"adyenj***","holderName":"gnazallo","encryptedSecurityCode":"adyenj***"},"additionalData":{"allow3DS2":true},"channel":"web","origin":"https:\/\/www.degriffstock.com","shopperReference":80054,"shopperEmail":"[email protected]","shopperName":{"gender":"MALE","firstName":"Louis Johnson","lastName":"gnazallo"},"countryCode":"FR","shopperLocale":"fr","shopperIP":"77.197.204.34","applicationInfo":{"adyenLibrary":{"name":"adyen-php-api-library","version":"6.3.0"},"adyenPaymentSource":{"version":"2.1.6","name":"adyen-prestashop"},"externalPlatform":{"version":"1.6.1.18","name":"PrestaShop"},"merchantApplication":{"version":"2.1.6","name":"adyen-prestashop"}}} {"is_exception":false} [] [2020-09-21 15:38:37] ADYEN.INFO: JSON Response to Adyen:{"resultCode":"RedirectShopper","action":{"paymentData":"Ab02b4***","paymentMethodType":"scheme","url":"https:\/\/3dsecure-prd2.monext.fr\/mdpayacs\/pareq","data":{"MD":"VWs0RkovWUhpMUNkV0JueityN2U3dz09IUSnCjgtzy_8e2FNlVUvcYRUDq0HB9XP-F-GXtiR-ZyWkUOosGXcua9-Nj86WGM7hcKRNuQ4F3bq1KBMQrWq6NzVvX5WFOXa-XZDslh6_Noys_pm90BcedagSODW-EbwBkC8dVZ8TGilujkocn1ji2lAGRCATddVoa8ZB8DGNTiY7znrzm8hJiIO-PIyiQF48FrVGoZvL2QCS4k0yUU7gVumySCEVXRZls63KlEK0NpfK_PM5czIzvTQXzrHFnWtOiXTE050qMKQL2hjmalY6Bw6loNbwIwMo00wWdtIdm2CYCdNzgT0Cx0sR__mkWek40b4ho5sumJpjnvvHMgBOnLc-DEdFt5VqPyocXz7UkgYY5yn68OzhuH57Fx1zJctdQtUuh6_DepXIBKSQUloDIqLsXh4r3w9kAhF674nVZP7DVsqYacPjSAPLr6shok","PaReq":"eNpVUtluwjAQ\/JWID4gPMMFosZQWqvIARRQ+wHIWSCkOOKYcX1+bs\/XTzuzh8axhtnKI\/U80e4cKRljXeolJWfQaXSaaktK2FIKJrCN5Q8Ekn+JOwQ+6uqysYilNOZA7DO3OrLT1CrTZvQzHSvC2aGdAbhA26Ib9G0sp5SLLpABypcHqDao3p63BJA+DfDK0Hp3VPkzXQC55MNXeendSXFAgdwB7961W3m\/rLiGHwyEtcOnKxaL2lVmnptoQILEEyFPjZB+jOow8loUazebnj1l+GH+t2Xg2YOPzUoyWeTw9ILECCu1RccoplZwlrNltdrrNIP\/Cg95ELWownyaZTGUnvPrKwDZelF9BJmPmLwPBeofWnJTMQuqBAI\/bymKoCBY\/YiBP2a\/v0Wjjg3ct2mpxyTIWvb4wsb2MNnHaufRHACT2kNsayW3dIfr3DX4BbNet5g==","TermUrl":"https:\/\/www.degriffstock.com\/module\/adyenofficial\/Result?adyenMerchantReference=589983"},"method":"POST","type":"redirect"},"details":[{"key":"MD","type":"text"},{"key":"PaRes","type":"text"}],"paymentData":"Ab02b4***","redirect":{"data":{"PaReq":"eNpVUtluwjAQ\/JWID4gPMMFosZQWqvIARRQ+wHIWSCkOOKYcX1+bs\/XTzuzh8axhtnKI\/U80e4cKRljXeolJWfQaXSaaktK2FIKJrCN5Q8Ekn+JOwQ+6uqysYilNOZA7DO3OrLT1CrTZvQzHSvC2aGdAbhA26Ib9G0sp5SLLpABypcHqDao3p63BJA+DfDK0Hp3VPkzXQC55MNXeendSXFAgdwB7961W3m\/rLiGHwyEtcOnKxaL2lVmnptoQILEEyFPjZB+jOow8loUazebnj1l+GH+t2Xg2YOPzUoyWeTw9ILECCu1RccoplZwlrNltdrrNIP\/Cg95ELWownyaZTGUnvPrKwDZelF9BJmPmLwPBeofWnJTMQuqBAI\/bymKoCBY\/YiBP2a\/v0Wjjg3ct2mpxyTIWvb4wsb2MNnHaufRHACT2kNsayW3dIfr3DX4BbNet5g==","TermUrl":"https:\/\/www.degriffstock.com\/module\/adyenofficial\/Result?adyenMerchantReference=589983","MD":"VWs0RkovWUhpMUNkV0JueityN2U3dz09IUSnCjgtzy_8e2FNlVUvcYRUDq0HB9XP-F-GXtiR-ZyWkUOosGXcua9-Nj86WGM7hcKRNuQ4F3bq1KBMQrWq6NzVvX5WFOXa-XZDslh6_Noys_pm90BcedagSODW-EbwBkC8dVZ8TGilujkocn1ji2lAGRCATddVoa8ZB8DGNTiY7znrzm8hJiIO-PIyiQF48FrVGoZvL2QCS4k0yUU7gVumySCEVXRZls63KlEK0NpfK_PM5czIzvTQXzrHFnWtOiXTE050qMKQL2hjmalY6Bw6loNbwIwMo00wWdtIdm2CYCdNzgT0Cx0sR__mkWek40b4ho5sumJpjnvvHMgBOnLc-DEdFt5VqPyocXz7UkgYY5yn68OzhuH57Fx1zJctdQtUuh6_DepXIBKSQUloDIqLsXh4r3w9kAhF674nVZP7DVsqYacPjSAPLr6shok"},"method":"POST","url":"https:\/\/3dsecure-prd2.monext.fr\/mdpayacs\/pareq"}} {"is_exception":false} [] [
And few minutes later on error.log
[2020-09-21 15:39:20] ADYEN.ERROR: 14_0380: PaymentData and MD belong to different requests, please submit the correct MD {"is_exception":false} [] [2020-09-21 15:39:20] ADYEN.ERROR: Error during validate3d paymentsDetails call: exception: PaymentData and MD belong to different requests, please submit the correct MD {"is_exception":false} []
Maybe something to check on here ?
3DS redirection error.zip