Possible Solutions to reduce toil in the ticketing system 1- Pager Duty: - an incident management platform that offers intelligent alerting with deduplication and suppression features to reduce alert fatigue caused by recurring or irrelevant alerts. 2- Jira Service Management: - provides incident management and service desk capabilities which includes features such as SLA management, automation, and integration with monitoring tools for intelligent alert handling. 3- Fresh Service: - a cloud-based IT service desk and ticketing system that offers incident management with configurable workflows and automation. It allows you to set priorities for tickets and automate actions based on predefined rules.
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