Giter VIP home page Giter VIP logo

Comments (1)

kellertk avatar kellertk commented on July 29, 2024

I suppose that would depend on how verbose you wanted your bot to be. Our thought this this was the bot should warn that it's going to do a thing, then do that thing, and that would be the end of it. This is what we planned:

10 You (a human) add a response-requested label.
20 After a configurable time, the bot posts a reminder message to customers, and adds a closing-soon label.
30 IF a response is received on the issue, the bot removes the response-requested label, GOTO 10, ELSE GOTO 40
40 After a configurable amount of time, the bot removes the closing-soon label and closes out the issue. It also adds a closed-for-staleness label so people know why it was closed.

Our thought was that adding an additional closure message at end was redundant. There are some changes in the way you handle this that might make this read smoother, at least in the way we had intended for the bot to be used:

  • Change your stale-issue-message to better explain that the thread is going to be automatically closed. For example, take a look at aws/aws-sdk-java's messaging, or aws/aws-sdk-cpp's messaging.
  • Don't add response-requested labels unless you're actually requesting a response. In the issue you linked, it isn't clear what you're asking the customer to provide on the last response there: we had originally intended response-requested to be only used alongside you asking a question. For the linked issue, it might read better if you were to have closed the issue manually after this comment, or said something like "We'll leave this open for now, let us know how it goes"
  • Consider changing the name of your closed-for-staleness label to better communicate what had happened. Perhaps something like auto-closed would work?

If you'd like to add the extra messaging I'd accept a PR for it, but for now we don't intend to make any changes

from stale-issue-cleanup.

Related Issues (9)

Recommend Projects

  • React photo React

    A declarative, efficient, and flexible JavaScript library for building user interfaces.

  • Vue.js photo Vue.js

    🖖 Vue.js is a progressive, incrementally-adoptable JavaScript framework for building UI on the web.

  • Typescript photo Typescript

    TypeScript is a superset of JavaScript that compiles to clean JavaScript output.

  • TensorFlow photo TensorFlow

    An Open Source Machine Learning Framework for Everyone

  • Django photo Django

    The Web framework for perfectionists with deadlines.

  • D3 photo D3

    Bring data to life with SVG, Canvas and HTML. 📊📈🎉

Recommend Topics

  • javascript

    JavaScript (JS) is a lightweight interpreted programming language with first-class functions.

  • web

    Some thing interesting about web. New door for the world.

  • server

    A server is a program made to process requests and deliver data to clients.

  • Machine learning

    Machine learning is a way of modeling and interpreting data that allows a piece of software to respond intelligently.

  • Game

    Some thing interesting about game, make everyone happy.

Recommend Org

  • Facebook photo Facebook

    We are working to build community through open source technology. NB: members must have two-factor auth.

  • Microsoft photo Microsoft

    Open source projects and samples from Microsoft.

  • Google photo Google

    Google ❤️ Open Source for everyone.

  • D3 photo D3

    Data-Driven Documents codes.