Comments (1)
I suppose that would depend on how verbose you wanted your bot to be. Our thought this this was the bot should warn that it's going to do a thing, then do that thing, and that would be the end of it. This is what we planned:
10
You (a human) add a response-requested
label.
20
After a configurable time, the bot posts a reminder message to customers, and adds a closing-soon
label.
30
IF a response is received on the issue, the bot removes the response-requested
label, GOTO 10, ELSE GOTO 40
40
After a configurable amount of time, the bot removes the closing-soon
label and closes out the issue. It also adds a closed-for-staleness
label so people know why it was closed.
Our thought was that adding an additional closure message at end was redundant. There are some changes in the way you handle this that might make this read smoother, at least in the way we had intended for the bot to be used:
- Change your stale-issue-message to better explain that the thread is going to be automatically closed. For example, take a look at aws/aws-sdk-java's messaging, or aws/aws-sdk-cpp's messaging.
- Don't add
response-requested
labels unless you're actually requesting a response. In the issue you linked, it isn't clear what you're asking the customer to provide on the last response there: we had originally intendedresponse-requested
to be only used alongside you asking a question. For the linked issue, it might read better if you were to have closed the issue manually after this comment, or said something like "We'll leave this open for now, let us know how it goes" - Consider changing the name of your
closed-for-staleness
label to better communicate what had happened. Perhaps something likeauto-closed
would work?
If you'd like to add the extra messaging I'd accept a PR for it, but for now we don't intend to make any changes
from stale-issue-cleanup.
Related Issues (9)
- README missing available fields and information on workflows HOT 3
- Opting in to stale botting
- Implement closed-for-staleness label
- Create an ancientPrMessage input HOT 1
- Renamed labels breaks the bot
- Lock issues? HOT 1
- Support more than one label in exempt labels for issues and PRs
- Ancient issue detection is broken
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from stale-issue-cleanup.