Device update group not created based on tags in DeviceTwin about iot-hub-device-update HOT 13 CLOSED

Can you share your ADU account and instance identifiers, as well as the deviceId for the device experiencing the issue?

from iot-hub-device-update.

I'm seeing errors for both DeviceIds that the Model Id in twin is not set so it's not processing the tag change.

You will need to make sure the agent is reporting an ADU model Id for it to be properly recognized and processed.

from iot-hub-device-update.

There are few other devices which don't have Model Id, but still they have groups. DeviceIds given below:

DeviceId: 123eb153f77338529848d3e3bc7d98c9 Group:ADU22May
DeviceId: 2d67def4fadb3bb5b1afcc22274f6bbb Group:ADUSkyDevOTS2
DeviceId: 9d9f28a23cd43888aaf7095e96d1c64b Group:ForgeUpdate

There is no modelId for all these devices in the twins. But still they show up in the mentioned groups respectively.

Also, the group name in which they appear is not defined anywhere in the DeviceTwin. Not sure from where this name is coming up. Can you please through some light on this as well.

from iot-hub-device-update.

Deleting confidential data. For any confidential information, it is recommended to create a customer ticket and share the required information. Thanks!

from iot-hub-device-update.

Not sure, which data is removed. If it does not help the investigation of issue I am ok for deleting.

Also, since it is getting delayed due to back and forth communication, please advise if we can get into a meeting with technical team who can help us in verifying this. This helps us to speed up our work to meet our deadlines.

from iot-hub-device-update.

I was able to look at our storage for those 3 devices and confirm the group memberships are you observing.

device 123eb153f77338529848d3e3bc7d98c9 (ADU22May)
device 2d67def4fadb3bb5b1afcc22274f6bbb (ADUSkyDevOTS2)
device 9d9f28a23cd43888aaf7095e96d1c64b (ForgeUpdate)

Can you share the device and module twin for these devices (I noticed all 3 are running as ADU agents with moduleId IoTHubDeviceUpdate)

from iot-hub-device-update.

We are facing the same issue. The devices won't appear in adu. It had still worked until this monday.

I was able to get the devices into the groups through "Diagnostics -> Find missing devices -> Start a device sync". I also Re-Linked the ADU wit the IoT-Hub but this only solved the issue for a day.

We were using this for months,it always worked and we didn't changed anything within the last days. Is there any issue with adu in general?

Also the technical support didn't answered yet since tuesday.

from iot-hub-device-update.

Can you share deviceIds that are not showing up? Also the ADU Account and instance information as well as the IoT Hub if this is a different ADU instance than bpatnamhon (although to avoid info leak we'll likely delete your post after you share the info).

from iot-hub-device-update.

Sure, here are the informations:

IoT-Hub: [redacted]
ADU: [redacted]
ADU-Instance: [redacted]
Device ID: test-device
ADU-Group: 64abba891bfedba4bb8636c8

We have also the issue, that deleted devices won't be removed from adu.
Some devices are:

• rs-tauriL
• rs-b5xxs-1
• movetest-wrbbj-1

Feel free to delete this post afterwards.

from iot-hub-device-update.

I am not seeing any trace logs for rs-b5xxs-1, movetest-wrbbj-1, test-device in the prior 5 days from the time of your post. I see traces from rs-tauriL that it is not reporting modelId. I would confirm that all of your devices are reporting modelId.

I also see that test-device looks like it is in the group 64abba891bfedba4bb8636c8.

from iot-hub-device-update.

I was able to look at our storage for those 3 devices and confirm the group memberships are you observing.

device 123eb153f77338529848d3e3bc7d98c9 (ADU22May) device 2d67def4fadb3bb5b1afcc22274f6bbb (ADUSkyDevOTS2) device 9d9f28a23cd43888aaf7095e96d1c64b (ForgeUpdate)

Can you share the device and module twin for these devices (I noticed all 3 are running as ADU agents with moduleId IoTHubDeviceUpdate)

Please find the Device Twins for the 3 devices below below:
{
"deviceId": "123eb153f77338529848d3e3bc7d98c9",
"etag": "AAAAAAAAAAY=",
"deviceEtag": "NTMwMjU0Mzcy",
"status": "enabled",
"statusUpdateTime": "0001-01-01T00:00:00Z",
"connectionState": "Disconnected",
"lastActivityTime": "0001-01-01T00:00:00Z",
"cloudToDeviceMessageCount": 0,
"authenticationType": "selfSigned",
"x509Thumbprint": {
"primaryThumbprint": "2DB26525F3C1C8752A1089F4E694D8B6F5B16735A44D643DB30C44EAE80D612C",
"secondaryThumbprint": "2DB26525F3C1C8752A1089F4E694D8B6F5B16735A44D643DB30C44EAE80D612C"
},
"modelId": "",
"version": 7,
"tags": {
"name": "ADU22May",
"manufacturer": "AzureVM",
"model": "FC"
},
"properties": {
"desired": {
"$metadata": {
"$lastUpdated": "2023-05-22T10:38:14.3501922Z",
"$lastUpdatedVersion": 2
},
"$version": 2
},
"reported": {
"$metadata": {
"$lastUpdated": "2023-05-22T10:33:34.5177956Z"
},
"$version": 1
}
},
"capabilities": {
"iotEdge": true
},
"deviceScope": "ms-azure-iot-edge://123eb153f77338529848d3e3bc7d98c9-638203484145177956"
}

{
"deviceId": "2d67def4fadb3bb5b1afcc22274f6bbb",
"etag": "AAAAAAAAAAM=",
"deviceEtag": "NTI5NTYyNjgx",
"status": "enabled",
"statusUpdateTime": "0001-01-01T00:00:00Z",
"connectionState": "Disconnected",
"lastActivityTime": "0001-01-01T00:00:00Z",
"cloudToDeviceMessageCount": 0,
"authenticationType": "selfSigned",
"x509Thumbprint": {
"primaryThumbprint": "C0215BC4F333FD14EF0AE9C076BF19C67051379DC77647D6961CF14BBFFC557F",
"secondaryThumbprint": "C0215BC4F333FD14EF0AE9C076BF19C67051379DC77647D6961CF14BBFFC557F"
},
"modelId": "",
"version": 4,
"tags": {
"name": "ADUSkyDevOTSMay26"
},
"properties": {
"desired": {
"$metadata": {
"$lastUpdated": "2023-05-26T13:33:49.7328553Z",
"$lastUpdatedVersion": 3
},
"$version": 3
},
"reported": {
"$metadata": {
"$lastUpdated": "2023-05-26T13:31:37.0678888Z"
},
"$version": 1
}
},
"capabilities": {
"iotEdge": true
},
"deviceScope": "ms-azure-iot-edge://2d67def4fadb3bb5b1afcc22274f6bbb-638207046970678888"
}

{
"deviceId": "9d9f28a23cd43888aaf7095e96d1c64b",
"etag": "AAAAAAAAAAI=",
"deviceEtag": "NzgxMzMxODcw",
"status": "enabled",
"statusUpdateTime": "0001-01-01T00:00:00Z",
"connectionState": "Disconnected",
"lastActivityTime": "0001-01-01T00:00:00Z",
"cloudToDeviceMessageCount": 0,
"authenticationType": "selfSigned",
"x509Thumbprint": {
"primaryThumbprint": "7E625295181C4E82662A87972657B22AF0E1A3896210E5F4FA98DF54068E9539",
"secondaryThumbprint": "7E625295181C4E82662A87972657B22AF0E1A3896210E5F4FA98DF54068E9539"
},
"modelId": "",
"version": 3,
"tags": {
"name": "ADU_170"
},
"properties": {
"desired": {
"$metadata": {
"$lastUpdated": "2023-05-15T07:09:50.3147346Z",
"$lastUpdatedVersion": 2
},
"$version": 2
},
"reported": {
"$metadata": {
"$lastUpdated": "2023-05-15T07:02:36.9309048Z"
},
"$version": 1
}
},
"capabilities": {
"iotEdge": true
},
"deviceScope": "ms-azure-iot-edge://9d9f28a23cd43888aaf7095e96d1c64b-638197309569309048"
}

from iot-hub-device-update.

HI,

We are blocked on this issue and it is affecting our schedules. It would be great if someone can take time to resolve this issue.

Regards,
Bhavani

from iot-hub-device-update.

Closing this issue as we are following up on the CSS ticket created. Will update the issue for general troubleshooting steps as possible.

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