Improve support and mediation about projects HOT 6 OPEN

Here are my suggestions for the code of conduct:

Bisq Mediation - Codes of conduct

For traders entering mediation in Bisq this is what they can expect from mediators:

• Mediators will adopt a neutral stance
• Mediators will reveal any potential conflicts of interest
• Mediators will maintain the confidentiality of all traders
• Mediators will direct traders to appropriate resources
• Mediators will possess the necessary competence and knowledge about to deal with the dispute
• Mediators will act fairly, independently and impartially
• Mediators will record their decision in writing at the end of the meditation process and make this available to all traders and arbitrators
• Mediators will respond to messages within 24 hours

For traders entering mediation on Bisq this is what mediators expect from all parties:

• Traders will keep conversation friendly and respectful
• Traders will make themselves aware of Bisq's trading protocol
• Traders will make themselves aware of Bisq's dispute resolution process
• Traders will provide mediators with the necessary information when opening a dispute
• Traders will respond to messages within 48 hours

from projects.

Mediators will respond to messages within 48 hours

• Mediators will respond to messages within 24hrs.

Will add this to the wiki. Thank you @pazza83

from projects.

@bisq-network/support

from projects.

Hi @huey735 is any one putting together a 'code of conduct document'?

I would be happy to produce one for discussion / feedback if one has yet to be created.

from projects.

Thanks, included your update

from projects.

The trade penalties aspect of this is now complete. I have just closed the issue: Display link to the dispute resolution process including table of trade penalties at relevant points in trade process

The penalty info is now linked from both the wiki and the Bisq client.

I will keep the table updated with any new scenarios that occur.

from projects.