Reduce larger BTC amounts going to arbitration for users inexperienced with how Bisq works about proposals HOT 6 CLOSED

I think the warning should at least show what is the concrete reason for that user and not just list a few options, which leaves the user in a very unclear and frustrating state what is missing so that they can get over the limit.

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Not sure if that adds too much complexity for users to understand those rules? I guess if a user made one successful trader they undestand that they have to be online. So I think to limit it to the first trade case should be enough and its an easier rule to communicate. Still might have issues with traders who start a new app for each trade for privacy reason. To cover such we could add an advanced preferences or prog argument, intentionally hard to find/use so its only for pro-traders ...

from proposals.

Hi @HenrikJannsen thanks for the feedback

Not sure if that adds too much complexity for users to understand those rules?

From a user experience perspective I would imagine it would be pretty simple.

For example if 10 trades are decided to completed before trades over 0.25 BTC can be made then the trader would be shown a pop up message on Bisq.

Maybe the warning message would have more specific text, eg:

Traders have to complete 10 trades before making trades of over 0.25 BTC. Please complete at least 10 trades to increase your limit to 2 BTC per trade.

I guess if a user made one successful trader they undestand that they have to be online. So I think to limit it to the first trade case should be enough and its an easier rule to communicate.

Yes, they understand they need to be online (if they have been a maker) but they might not understand they need to press the confirm button (as a seller) if their first trade was that of a BTC buyer.

Having the experience of more trades (maker/taker, buyer/seller) might make someone more familiar with the process and less likely to go AWOL.

from proposals.

Going to close this in favor of a new proposal to be posted by @MwithM to give users the option to set limits in Bisq app.

from proposals.

A few examples of trades going to arbitration are as follows:

1. A new user wants to buy some XMR in a non KYC way. They find out about Bisq and download it and take a trade to buy XMR. The new user sends the BTC and checks their XMR wallet. Once they receive the XMR they forget all about Bisq and do not confirm the XMR.
2. A new user has taken a few XMR trades but they set up a password for their Bisq instance and have now forgotten what it is. They also did not back up their seed words correctly.
3. A new user has taken a an ETH trade but they are having a few issues with connecting via TOR and are now unable to access Bisq. As they are new they do not understand they can reach out to Bisq support on Matrix etc to resolve the issue.
4. A new user takes a trade to Buy XMR, they receive the XMR but have a busy few days. They do not check back on Bisq for a week. When they do log back in they have received a penalty losing their deposit for not confirming the trade. Annoyed with themselves they close Bisq and try and forget about their experience. The trade ends up going to arbitration.

Sounds like the problem is shitcoins...

from proposals.

This proposal was about larger BTC amounts (ie over 0.25 BTC) going to arbitration and almost all fiat trades are limited to 0.25 BTC, therefore, altcoins are the the trades that can send large amounts to arbitration (up to 2 BTC).

from proposals.