Comments (3)
My first guess would be that this is a power issue, with the KVM not providing the streamdeck enough power to operate
from companion.
I have tried using a power supply with the KVM and still got disconnects. I plugged in an older Stream Deck and it worked fine, so I'm assuming it has something to do with the firmware of the stream deck.
from companion.
They may have changed something in newer firmware, but I'm hoping they haven't as I don't have a recent XL to use to figure out the change.
Could you double check that the streamdeck works if connected directly, instead of via the KVM. Just to rule out that as being an issue.
Is there anything in the companion log about this streamdeck?
Otherwise, yeah it could be something firmware, but I don't know how to debug that right now.
Although someone I work with got a new XL today, and they haven't had issues. Doesn't mean its not a firmware issue though.
from companion.
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from companion.