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Comments (15)

trmartin4 avatar trmartin4 commented on August 30, 2024 8

This issue was resolved with the 2024.7.1 release of the Bitwarden extension, which has been submitted to stores for approval and will be released as soon as approved by each store.

We are closing this issue, but please feel free to re-open or create a new issue if you continue to experience problems. We want to make sure that these frustrating issues can be identified and resolved as quickly as possible.

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trmartin4 avatar trmartin4 commented on August 30, 2024 3

Hello,

We had already documented this defect and verified that this pull request will address this issue.

This will be included in the next release candidate for our extensions. I cannot commit to a date for this yet, but I will close this ticket once released.

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alroberts avatar alroberts commented on August 30, 2024 2

More authentication issues with Bitwarden.. Great. With everything that's already happening under issue #7150 and #9539 - I already feel a sense of regret that my annual subscription renewed last week.

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just5ky avatar just5ky commented on August 30, 2024 1

Looks to be related to these PRs

#8746
#9734

Windows

Browser: Brave Version 1.67.119 Chromium: 126.0.6478.114 (Official Build) (64-bit)
Extension version: 2024.6.2
image

Desktop App version:
image

MacOS

Browser: Brave Version 1.67.119 Chromium: 126.0.6478.114 (Official Build) (arm64)
Extension version: 2024.6.2
Desktop App version:


User Verification: Discouraged

Recording 2024-06-22 at 21 55 40

User Verification: Preferred

Recording 2024-06-22 at 21 57 19

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tofr avatar tofr commented on August 30, 2024 1

This is.... concerning. I too am having this issue on Vivaldi 6.8.3381.46 and Firefox 128.0 on linux mint 21.1. Passkeys have been wonky for months with BW. Locked out of several accounts at the moment...

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gbubemismith avatar gbubemismith commented on August 30, 2024 1

@bin101, Thank you for bringing this to my attention. I would look into this

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githubzhuanyong avatar githubzhuanyong commented on August 30, 2024

I also encountered the same problem, using the passkey to log in. When verifying, if the browser extension has been unlocked, it prompts "Unable to complete biometrics". Error, please try again. At the same time, I confirm that using the master password to verify is OK, but if the browser extension is not unlocked, it can invoke the bitwarden desktop to complete the biometric verification.

Operating System Version:Windows 10 Version 22H2
Browser Version : Google Chrome 126.0.6478.115
Build Version :2024.6.2
PixPin_2024-06-24_14-32-53

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gokussjx avatar gokussjx commented on August 30, 2024

Same issue on both Firefox and Brave on macOS. Surprisingly, Safari is fine, likely due to the extension being an older one?

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SergeantConfused avatar SergeantConfused commented on August 30, 2024

Hello @ethansaxenian and everyone else,

Thank you all for your input. I was able to reproduce this behaviour and have flagged it to the Engineering department.
Please feel free to post additional information, such as screenshots or a screen video recordings, if you wish.

This was reproduced with Bitwarden browser extension 2024.6.2 in Chrome 126.0 and Brave 1.67.119 on macOS 14.5, but Firefox 127.0.1 and Safari 17.5 worked as expected; On Windows 11 Pro 23H2, this was reproduced in Chrome 126.0 and Brave 1.67.119, but Firefox 127.0 and Edge 126.0 worked as expected.

@gokussjx, could you please check what version of Bitwarden browser extension and Firefox you're using? I was able to use Touch ID in order to use a passkey from my Bitwarden vault in testing within Firefox.

Thank you all again,

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gokussjx avatar gokussjx commented on August 30, 2024

@SergeantConfused I'll amend my statement. I think I saw it occur a few times in Firefox, but can't reproduce it any more, hence, Brave is the only one having issues.

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just5ky avatar just5ky commented on August 30, 2024

@SergeantConfused I'll amend my statement. I think I saw it occur a few times in Firefox, but can't reproduce it any more, hence, Brave is the only one having issues.

It seems to be to only happening on Chrome Web Store version of the extension

TLDR: works fine in Firefox, Edge with edge web store extension instead of Chrome web store.

Here's the test that I conducted:

OS

  • Windows 11 IOT LTSC

Desktop App

image

Tested on webauthn.io with User Verification : Preferred

Browsers

  • Edge with Edge web store extension
    image

  • Edge with Chrome Web Store extension
    image

  • Chrome
    image

  • Brave
    image

  • Firefox
    image

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motamedn avatar motamedn commented on August 30, 2024

Same occuring in Chrome. Can confirm that "locking" chrome extension, then logging in with passkey works. If vault is unlocked, biometrics log in does not work. Can still use master password option.

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martinjgrunwald avatar martinjgrunwald commented on August 30, 2024

Same problem here.
Chrome Extension 2024.6.2

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reubenyap avatar reubenyap commented on August 30, 2024

Yes can confirm this issue on Brave with extension Version: 2024.6.1

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bin101 avatar bin101 commented on August 30, 2024

@gbubemismith Are you aware of this?

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