Message marked as read but has not yet been Opened! about whaticket-community HOT 7 CLOSED

Same here! @thiagoaraujo007 mark it as a bug in 'Labels'!
I can add that after the second message, then there will be 1 non read message marked as non read. (but there are 2 messages non read). And if no second message is sent, you will have the ticket as read...

will try to solve it but If anyone has already fix it... will help a lot. ty

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I partially fixed this, I thought I had solved it but later realized i didn't solve everything.
After you open the ticket and leave it, the other messages will appear correctly as unread. Only the first message of the ticket doesn't seem to work.
Examples:

1. Client sends 1 message (the ticket is created but doesn't show as unread)
2. Client sends 2 messages (the ticket is created and shows that there is 1 unread message instead of 2)
3. After the ticket is read once, if the client sends more messages it counts correctly.

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Found it, it happens when whaticket assigns the queue to the ticket:

wbotMessageListener.ts

And when you open "UpdateTicketService"

UpdateTicketService.ts

Just gotta find the right way to solve it now

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UpdateTicketService.ts
This seems to be working.

wbotMessageListener.ts
This change I had been using for a while, if fixes the quantity of unread messages.

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@Horgun Those fixes work for me! thank you!

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This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

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