Implementing Microsoft Azure Infrastructure Solutions

• Microsoft

Microsoft Azure Fundamentals (AZ-900): Azure Architechture and Security

• Microsoft

Microsoft Azure Fundamentals (AZ-900): Cloud Concepts

• Microsoft

Network Infrastructure

• Broward College

Technical Support Fundamentals

• Google

Technical Troubleshooting:
Ability to diagnose and resolve hardware, software, and network issues efficiently.

Endpoint Security:
Understanding of antivirus software, firewalls, and other endpoint security measures to ensure system integrity.

Active Directory:
Experience with user and group management, permissions, and basic AD administration.

IT Ticketing Systems:
Proficiency in using IT ticketing systems like ServiceNow, JIRA, or Zendesk to track and manage support requests.

Knowledge Base Management:
Maintaining and updating a comprehensive knowledge base to facilitate self-service and quick issue resolution.

Network SecurityKnowledge of TCP/IP, DNS, DHCP, and other networking concepts to troubleshoot connectivity issues.

Remote Support Tools:
Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Connection, or AnyDesk for providing remote assistance.

Operating Systems:
Solid understanding of various operating systems including Windows, macOS, and Linux.

Documentation Skills:
Ability to document troubleshooting steps, resolutions, and procedures effectively for future reference and knowledge sharing.

Operating Systems:
Solid understanding of various operating systems including Windows, macOS, and Linux.