PDF preview stop working on v1.17 with PHP8.0 or PHP8.1 about attachment_preview HOT 8 OPEN

FYI: This was patched recently to support that version, so it might be that you need to update?

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I tested on local installation, it works fine

Server Information

osTicket Version | v1.17 (1d8b790) —  Up to date
Web Server Software | Apache/2.4.54 (Win64) OpenSSL/1.1.1p PHP/8.1.10
MySQL Version | 10.4.25
PHP Version | 8.1.10

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I tested on local installation, it works fine

Server Information

osTicket Version | v1.17 (1d8b790) —  Up to date Web Server Software | Apache/2.4.54 (Win64) OpenSSL/1.1.1p PHP/8.1.10 MySQL Version | 10.4.25 PHP Version | 8.1.10

What do you mean by "tested on local installation" ?

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What I mean my local install was using XAMPP on PC, which works
I also, test on the live server it works too, I had to delete the old one, then upload it
For some reason, GUI, would not let me delete it, soon as I try to delete it, it gives an error 500

This page isn’t working MySupportTicket.com is currently unable to handle this request.
HTTP ERROR 500

from attachment_preview.

What I mean my local install was using XAMPP on PC, which works I also, test on the live server it works too, I had to delete the old one, then upload it For some reason, GUI, would not let me delete it, soon as I try to delete it, it gives an error 500

This page isn’t working MySupportTicket.com is currently unable to handle this request. HTTP ERROR 500

i had the same error message but you can try below not sure if it work for you.
check your error log..
if you are getting max out time.. try to increase your execution time in php.ini.

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@clonemeagain
Is the PDF preview should be for both users/agents?
I have it working for Agent's side, but on the user's side, it does not display the preview

Thank you for keeping the plugin updated to support the new version of osTicket v1.17 and it works on v1.17.1

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@clonemeagain Is the PDF preview should be for both users/agents? I have it working for Agent's side, but on the user's side, it does not display the preview

Thank you for keeping the plugin updated to support the new version of osTicket v1.17 and it works on v1.17.1

Hi

I've experienced the same issue.
Is it possible to have an answer ? is it a known issue ?

Thx

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I've have the same issue after upgrading from 1.15.8 to 1.18.

Have you found a solution?

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