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ericmerrill avatar ericmerrill commented on July 21, 2024

Can you be more specific about what you are seeing, I'm not sure what you specifically mean.

It might be on WebEx's side - there have been some things that recently we have noticed them disappearing from webex after a certain amount of time.

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barry-matthias avatar barry-matthias commented on July 21, 2024

hi when webex runs its cron processes specifically \mod_webexactivity\task\update_medium_recordings it throws an exception as per below
Scheduled task failed: Update medium past recordings (mod_webexactivity\task\update_medium_recordings),An error occurred in WebEx while processing XML: 999999 Maximum querying date range is 28 days.
This seems to be a limitation on the webex server not allowing the lms module to query recordings which are older than 28 days from the time the recording was started?

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ericmerrill avatar ericmerrill commented on July 21, 2024

What version of the plugin are you using? This was fixed in 3.4.0 and 3.1.2 (depending on the version of Moodle you are using)

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barry-matthias avatar barry-matthias commented on July 21, 2024

we are currently using 3.3.0 2017060600 webexmeeting module as per blackboard/moodlerooms hosted codebase should we upgrade to 3.4.0 too correct this issue ?

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ericmerrill avatar ericmerrill commented on July 21, 2024

Yes, moving to 3.4.0 will fix this problem.

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