Comments (1)
@ErikWiesener
The standard connectors supplied with OTRS do not provide the possibility to do so: the TicketSearch operation of the Ticket Connector of the OTRS GenericInterface returns a list of Ticket IDs that matches a predefined criteria. The only way to accomplish this would be to do a search first, followed by a loop that executes a TicketGet for the returned ID's and convert that to your desired format. This is however something you could easily do yourself and there's no point in making this part of python-otrs (besides the point that I'm guessing the series of looped requests is exactly the thing you want to avoid...)
What might be possible is the following:
- Create your own connector in OTRS (where I would have no idea on how to implement this and neither whether it is even possible..)
- Fork python-otrs and write the files to make it work with your own connector (along the lines of the faq-connector).
ps: if you really need json, you might prefer the rest interface
from python-otrs.
Related Issues (20)
- Little Question HOT 9
- Not able to re-use stored session_id properly HOT 3
- TicketSearch with mutiples States HOT 2
- ticket PendingTime State HOT 2
- "out of memory" Exception while retrieving ticket with ~1G attachements HOT 3
- Search tickets between dates HOT 1
- Invalid Webservice Name but returning SessionID HOT 1
- TicketGet problem(delete, plz) HOT 1
- Ticket search with multiple StateIDs results in Traceback HOT 1
- Missing ticket.merge HOT 2
- Completion SessionGet operations question HOT 3
- Ticket Pending time HOT 1
- Error with ScriptAlias HOT 1
- TicketCreate() assumes falsely that a ticket number looks like a number (an int) HOT 3
- base64 encoding for attachments with Python 3 HOT 1
- In otrs/objects.py, assumptions made by "autocast" are error-prone (for values with a leading zero) HOT 1
- getchildren deprecation is resolved by PR HOT 1
- Rewrite tests to work with https://hub.docker.com/r/juanluisbaptiste/otrs
- Make Python 3 only.
- GenericInterfaceClient: timeout parameter seems not to work
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