How to bulk update tags on tickets after doing bulk ticket creation? about zenpy HOT 2 CLOSED

I know the documentation definitely needs work! I hope to get some more done soon.

You can set the tags and description when creating the ticket by passing them as parameters when creating the Ticket object:

ticket = Ticket(subject='test', description='testing', tags=['sometag', 'anothertag'])

Unfortunately my test Zendesk account has expired so I can't test this, however I believe you can poll the JobStatus object to retrieve the ticket ID's as they are created. For example (untested and ugly code):

tickets_created = 10
ticket_ids = []
job_status = zenpy.tickets.create([Ticket(subject="Ticket%s" % i, description="Bulk")for i in range(0, tickets_created)])
loop = True
while loop:
    for status in job_status.results:
        if status.index == tickets_created -1:
            loop = False
            break
        if status.success:
            ticket_ids.append(status.id)
        else:
            print status.details

    sleep(1)
    if loop:
        job_status = zenpy.job_status(id=job_status.id)

for ticket in zenpy.tickets(ids=ticket_ids):
    # Do things with tickets here

Unfortunately Zendesk doesn't return a complete object when using bulk creation, which would make things a little easier.

Also, you might want to pull the latest version as I've fixed a small bug with the Status object.

Let me know if you have any trouble!

from zenpy.

Thank you!

from zenpy.