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Comments (2)

spencerchang avatar spencerchang commented on September 13, 2024

Hi Marco,
I face the same problem. And i solve it for you reference.
Let custom_fields index includes the input's name like below.

Hope it helps for you.

$ticket_payload = array(
"type" => 'General Inquiry',
'email' => '[email protected]',
'subject' => 'test',
'description' => 'testing description content',
'priority' => 2,
'status' => 2,
'custom_fields[region]' => 'Asia',
'custom_fields[country]' => 'Taiwan',
'custom_fields[cf_model]' => '12345',
'custom_fields[cf_checkbox]' => "true",
'attachments[]' => curl_file_create("images/upload/ttt.png", "image/png", "ttt.png"),
);

from fresh-samples.

marcospada avatar marcospada commented on September 13, 2024

Hi Spencer,
thanks for your tips, but your code doesn't work for me, my problem is not with custom fields, but with the tickets main fields (which cannot be put inside some custom ones), when the attachments[] array is present
I solved it, finally, on my own: I found out (http://php.net/manual/en/function.curl-setopt.php#107146) that when using CURLOPT_POST with CURLOPT_POSTFIELDS as an array that the content length is cut (I don't understand why)
So avoiding to set the CURLOPT_POST option solved my problem

from fresh-samples.

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