[Bug]: Cant import Backup about passy HOT 12 CLOSED

thank you very much for your quick response, it was indeed that i entered the wrong password, but tought my backup was corrupted because of the error log. now everything works fine and thank you for your great work

from passy.

Hello @TommyVirus ! I am sorry to hear that.

I have checked the restore feature on my end recently and it does work so don't worry, there most probably is a way for us to restore your account.

Are you sure that you've entered your account password correctly? Invalid or corrupted pad block means that the decryption process has failed, usually because you entered a wrong password.

If your backup was created in an older Passy version without key derivation enabled then you might want to try Passy 1.6.0 for importing your account.

If you have a desktop computer (or a laptop), try unpacking your account folder from your backup zip into Documents/Passy/accounts and logging in via the desktop app.

If none of these options work, don't worry, I'll keep trying my best to attempt our successful recovery of your account.

Good luck!

from passy.

Hello again @TommyVirus . I doubt that this is the case, but is there a chance that your password is longer than 32 characters?. If it is, try trimming it down to 32 characters and seeing if that works.

I have just found a redundant restriction in Passy's login and create account screens that only allow 32 characters due to an old limitation (resolved in c7d78cc).

from passy.

No problem, I am very happy to hear that!

I will consider adding more human-friendly responses error codes for the restore process in the foreseeable future.

I hope that you enjoy Passy! As always, feel free to suggest features and report any issues.

from passy.