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sirpy avatar sirpy commented on August 19, 2024

@patpedrosa

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patpedrosa avatar patpedrosa commented on August 19, 2024

@L03TJ3

  • You mention chinese browsers aren't supported. Are they not the native browsers for the devices?
  • Is this issue specifically because of facetec?
  • Aren't in-app browsers were instances of the core/native browsers?
  • The facetec matrix only shows compatibility with chrome and safari - shouldn't we recommend those two instead of then saying "native browser". Unsure a regular user knows what "native browser" is.

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L03TJ3 avatar L03TJ3 commented on August 19, 2024

@patpedrosa

  1. I don't know how they work exactly. But it might be that Chinese (or equivalent) browsers are a web view....
  2. Yes we could and it might make more sense to do.
    2a. but what do we do about users who cannot download the app or one of the 2 supported browsers?

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patpedrosa avatar patpedrosa commented on August 19, 2024

Let's use this modal, and change the copy to:

"Oops! This browser/app cannot run identity verification.

Please copy the link and open it on Chrome, Safari, or your native browser."

image (14)

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vldkhh avatar vldkhh commented on August 19, 2024

@L03TJ3 The white screen on QA env after pressing the pass FV button
https://images.zenhubusercontent.com/166818382/93bd6c5f-8918-4b55-87c6-1b733345f6f9/c04488dc_75f8_486e_834c_e6f831de9248.mp4

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L03TJ3 avatar L03TJ3 commented on August 19, 2024

fixed here: 75c11ff

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vldkhh avatar vldkhh commented on August 19, 2024

@L03TJ3 didn't help, still white screens on both iOS and Android

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L03TJ3 avatar L03TJ3 commented on August 19, 2024

@vldkhh and me now both verified it did work.
goodid did not release properly

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vldkhh avatar vldkhh commented on August 19, 2024

verified on prod

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sirpy avatar sirpy commented on August 19, 2024

@patpedrosa @L03TJ3
The second button should be, "try anyways" or something. because some webviews might be working.

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L03TJ3 avatar L03TJ3 commented on August 19, 2024

@patpedrosa @sirpy Maybe it can be just something simple as 'Understood'

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vldkhh avatar vldkhh commented on August 19, 2024

verified on prod

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