Comments (15)
Go to your site and visit this http://yoursite.com/index.php/install
If it works, then your mod rewrite is not configured
from helpdeskz-dev.
Verify that .htaccess has been uploaded in your server and mod_rewrite is enable.
from helpdeskz-dev.
Do i need to install composer and install dependencies ?
from helpdeskz-dev.
Verify that .htaccess has been uploaded in your server and mod_rewrite is enable.
-> Yes, .htaccess was uploaded and mod_rewrite its enable, and when a try to install http://ip_address/support/install i got Not Found
from helpdeskz-dev.
The script includes the dependencies, so it's not necessary to install anything else.
If you get error 404 then the routing is not working, when you visit http://ip_address/support/ do you get any error?
from helpdeskz-dev.
The script includes the dependencies, so it's not necessary to install anything else.
If you get error 404 then the routing is not working, when you visit http://ip_address/support/ do you get any error?
I got just a page 404, i enable mode_rewrite as you said but the problem continue. follow the link with some prints screen
print screen link:
https://ibb.co/j8YMj8q
from helpdeskz-dev.
If you get that error, it means the rewrite rule is not working
Are you using apache right? Because if you are under nginx, then the rewrite rule wont work with the htaccess.
If you are under apache, edit the htaccess and use this code:
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]
If it does not work, then the mod rewrite is not active/working
PS: If you have activated the mod rewrite, do not forget to restart your apache server
from helpdeskz-dev.
Hello, Yes i enable rewrite and restarted the apache2 service. i will follow the steps above and try again. Thank you
Observation: I was wondering that in an older project of helpdeskz , there is a folder install on the root folder. and in this project there is not install folder anymore.
If works. do you authorize me to make a video, installing Helpdeskz to help others ?
I would like to help on this project, but unfortunately do not now Php, just python ":(
from helpdeskz-dev.
Sure, you can make videos about installation.
So I can close this issue, right?
from helpdeskz-dev.
I will do a new install of debian 10, and reinstall again. this .htaccess that you mentioned above to edit the config
.... is it the support/.htaccess?
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]
from helpdeskz-dev.
I edit apache2 files and php.ini, change the folder permission and change the productionp.php init_set 0 to 1. and it works
from helpdeskz-dev.
I'm still having this issue. Install location gives a 404 error.
Fresh install of HDZ 2.0.2.
Help would much appreciated. Thank you,
from helpdeskz-dev.
After "/install" running I've got blank page with text "index.php". I spent few hours to find what was wrong with my installation.
Please, check that mod_rewrite is enabled or just run "sudo a2enmod rewrite" :(
from helpdeskz-dev.
U need to change AllowOverride None to All:
<Directory /var/www/>
AllowOverride All
in /etc/apache2/apache2.conf
from helpdeskz-dev.
how to do if you are under litespeed? :(
from helpdeskz-dev.
Related Issues (20)
- Trying to goto install loads a blank page HOT 1
- Install page loads blank
- Create a way to specify which imap folder to pull email from
- Two updates for future version.
- No load CSS and error install-wizard HOT 1
- Error when creating a ticket from the API
- knowlege base errors out if there arent any "popular" kb items
- Tinymce on mobile doesn't load correctly
- Does not work on PHP 8.1 HOT 1
- Email Forwarding to Pipe not working due Permission denied HOT 1
- Can't upload image HOT 2
- Staff notifications do not work HOT 5
- Download version for CI3
- HelpDeskZ is not compatible with PHP 8.1, please upgrade library php-imap
- Apache rewrite
- Custom fields
- reCAPTCHA Not Showing HOT 1
- Cors Error
- PHP IMAP HOT 1
- API Creat User
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