Android App Crashes when sliding on a video. about immich HOT 30 OPEN

If you're scrolling past a large number of photos/videos prior you're probably running into high memory usage in the android app and it's getting killed swiping like this.

No. I can open the app, open the first video of two in a row and after swiping to the second video the app crashes immediately.

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There is not. I couldn't reproduce this issue yet on Android phone Samsung S23

Call me on discord, I will give you access to my phone to view what logs you need.
raul_gw4

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Hello, what is your phone model?

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Also any logs can you grab from the mobile app?

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@alextran1502
Is a Samsung S22+. Nothing relevant seems to be happening in the logs.

I set the log level to FINEST, cleared the logs and then reproduced the issue.
Here are the logs produced:

2024-06-17 14:44:15.540878 | FINE     | socket_io_client:engine.Socket | flushing 1 packets in socket |
2024-06-17 14:44:15.539720 | FINE     | socket_io_client:engine.Socket | socket receive: type "ping", data "null" |
2024-06-17 14:43:51.747926 | INFO     | AssetNotifier        | Load assets: 1430ms |
2024-06-17 14:43:51.747902 | INFO     | AlbumService         | Syncing completed. Changes: false |
2024-06-17 14:43:51.747890 | FINE     | SyncService          | 0 assets to delete, 0 to update |
2024-06-17 14:43:51.747869 | FINE     | SyncService          | Syncing all local albums almost done. Collected 0 asset candidates to delete |
2024-06-17 14:43:51.747782 | FINE     | SyncService          | Local album Camera has not changed. Skipping sync. |
2024-06-17 14:43:51.709082 | INFO     | AlbumService         | 'Recents' is not selected, keeping only selected albums |
2024-06-17 14:43:51.708979 | INFO     | AlbumService         | Found 54 device albums |
2024-06-17 14:43:50.910340 | INFO     | AlbumService         | Syncing completed. Changes: false |
2024-06-17 14:43:50.910330 | FINE     | SyncService          | 0 assets to delete, 0 to update |
2024-06-17 14:43:50.910317 | FINE     | SyncService          | Syncing all local albums almost done. Collected 0 asset candidates to delete |
2024-06-17 14:43:50.910243 | FINE     | SyncService          | Local album Camera has not changed. Skipping sync. |
2024-06-17 14:43:50.713579 | FINE     | socket_io_client:engine.Socket | socket receive: type "message", data "2["on_new_release",{"isAvailable":false,"checkedAt":"2024-06-17T17:41:56.209Z","serverVersion":{"major":1,"minor":106,"patch":4},"releaseVersion":{"major":1,"minor":106,"patch":4}}]" |
2024-06-17 14:43:50.653247 | FINE     | socket_io_client:engine.Socket | socket receive: type "message", data "2["on_server_version",{"options":{},"loose":false,"includePrerelease":false,"raw":"1.106.4","major":1,"minor":106,"patch":4,"prerelease":[],"build":[],"version":"1.106.4"}]" |
2024-06-17 14:43:50.644386 | FINE     | socket_io_client:engine.Socket | socket receive: type "message", data "0{"sid":"KzrTxYgt647ZBWafAABZ"}" |
2024-06-17 14:43:50.606617 | INFO     | AlbumService         | 'Recents' is not selected, keeping only selected albums |
2024-06-17 14:43:50.596675 | INFO     | AlbumService         | Found 54 device albums |
2024-06-17 14:43:50.548669 | FINE     | socket_io_client:engine.Socket | flushing 1 packets in socket |
2024-06-17 14:43:50.548657 | FINE     | socket_io:parser.Encoder | encoded {type: 0, data: null, nsp: /} as 0 |
2024-06-17 14:43:50.548623 | FINE     | socket_io:parser.Encoder | encoding packet {type: 0, data: null, nsp: /} |
2024-06-17 14:43:50.548614 | FINE     | socket_io_client:Manager | writing packet {type: 0, data: null, nsp: /} |
2024-06-17 14:43:50.548599 | FINE     | socket_io_client:Socket | transport is open - connecting |
2024-06-17 14:43:50.548498 | FINE     | socket_io_client:Manager | cleanup |
2024-06-17 14:43:50.548490 | FINE     | socket_io_client:Manager | open |
2024-06-17 14:43:50.548478 | FINE     | socket_io_client:engine.Socket | socket open |
2024-06-17 14:43:50.548412 | FINE     | socket_io_client:engine.Socket | socket receive: type "open", data "{"sid":"oXtyEqtojXDT0yDnAABY","upgrades":[],"pingInterval":25000,"pingTimeout":20000,"maxPayload":1000000}" |
2024-06-17 14:43:50.293210 | FINE     | socket_io_client:Manager | readyState opening |
2024-06-17 14:43:50.293083 | FINE     | socket_io_client:Manager | connect attempt will timeout after 20000 |
2024-06-17 14:43:50.292884 | FINE     | socket_io_client:engine.Socket | setting transport websocket |
2024-06-17 14:43:50.291578 | FINE     | socket_io_client:engine.Socket | creating transport "websocket" |
2024-06-17 14:43:50.291366 | FINE     | socket_io_client:Manager | opening REDACTED |
2024-06-17 14:43:50.291284 | FINE     | socket_io_client:Manager | readyState closed |
2024-06-17 14:43:50.291104 | FINE     | socket_io_client     | ignoring socket cache for REDACTED |
2024-06-17 14:43:49.415561 | INFO     | ApiService           | Pinging server with response code 200 |

from immich.

Thank you, does it crash on every video or just that one specific video?

from immich.

Also happens on my Pixel 7 Android 14.

Only happens while switching from one video to another for me. But every time.

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@alextran1502 I can confirm it only happens when swipping from video to video. I also noticed that this only happens if the videos are on device, if the videos are only on the Immich server it seems it doesnt happen.

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I see same bug, Pixel 7* Android 14.
When I sliding from one vide file to another (both files are in my phone locally) Immich app is crashing.
App version 1.106.4,
Server version 1.106.4.
Server run in docker at Centos stream 9.

from immich.

In logcat are you seeing a crash, or is it being lmkd killed? If you're scrolling past a large number of photos/videos prior you're probably running into high memory usage in the android app and it's getting killed swiping like this.

This has been a known issue for me on multiple devices as long as I can remember. Here I can easily hit 6.5-7G app memory usage before it gets killed. As a workaround I only use the app for backups and the website for browsing on android.

from immich.

If you're scrolling past a large number of photos/videos prior you're probably running into high memory usage in the android app and it's getting killed swiping like this.

No. I can open the app, open the first video of two in a row and after swiping to the second video the app crashes immediately.

I'd still check logcat to see if you get a crash trace or if it is killed. It is very inefficient, so killings occur easily and often.

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Any progress on this? It is really annoying to use the app with this bug

from immich.

There is not. I couldn't reproduce this issue yet on Android phone Samsung S23

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Can you guys go into the app settings > advanced > toggle preferences remote image and see if it fixes the issue?

Also, do you guys access your instance over reverse proxy or local IP? Can it be reproduced on local IP?

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from immich.

Yeah, same for me. Still chrashing.
Maybe it has something to do with the type of the video? Codec, HDR, ... something like this?

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Do you guys have default encoding options? Can you post your encoding settings if you modified them?

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from immich.

I also have this issue.
I use the default encoding options.

I am running the latest version of Immich both on my server and the phone.

I got a Nothing Phone 2 with Android 14

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Do you guys have default encoding options? Can you post your encoding settings if you modified them?

I do not use encoding at all. My videos are 80-130mbps h265. I use a reverse proxy but I can recreate on direct local IP also. Here on swiping on videos app memory usage goes crazy and it eventually gets killed (doesn't actually crash). Similar to the memory usage issue from scrolling down photo view in some cases (though that issue seems to be tied to waiting for thumbnails to load, was mostly solved by moving my thumbnails to a nvme).

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I wonder if this is related to your video recording settings. Can you share it so that I can reproduce it?

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@RealJohnGalt I also use a reverse proxy and I get the issue. I think the reverse proxy is unrelated.

@alextran1502

To recap:

• My encoding options are the following:
  • CRF: 23
  • Preset: ultrafast
  • Audio codec: AAC
  • Accepted audio codecs: AAC, MP3, and Opus
  • Video codec: H.264
  • Accepted video codec: H.264
  • Target resolution: 720p
  • Max bitrate: 0
  • Threads: 0
  • Transcode policy: Only not in accepted format
  • Tone mapping: Hable
  • Two-pass encoding: off
  • Hardware acceleration:
    • Acc. API: NVENC (I have an NVIDIA GPU)
    • Hardware decoding: off
    • Constant quality mode: auto
    • Temporal AQ: off
    • Preferred hardware device: auto
  • Advanced:
    • Tone mapping NPL: 0
    • Max B-Frames: -1
    • Reference frames: 0
    • Max keyframe interval: 0
• Something we might have overlooked are Asset Viewer Settings, so here they are:
  • Videos looping: On
  • Load preview image: On
  • Load original image: Off
• App Version 1.106.3 build.143. Server Version 1.106.4
• My videos are FHD 60fps.
• To reproduce the issue:
  • Videos must be backed up on Immich but present on the device (AKA little cloud with checkmark icon)
  • Videos must be adjacent (right next to each other in the timeline)
  • One needs to swipe from one video to the other.

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I wonder if this is related to your video recording settings. Can you share it so that I can reproduce it?

Quite interesting.

I have recorded 2 videos with my phone.

When i swipe between them in the immich app it crashes.
But if i delete the files from my phone and use the cloud video it works without issues.

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Update

I have installed the latest version of the android app on my phone (1.107.1).
I have recorded 2 new videos and it doesn't seem to happen to those anymore.

BUT!
The old ones still are the same.
I have used the exact same phone, app, settings to record.

from immich.

Update

I have installed the latest version of the android app on my phone (1.107.1). I have recorded 2 new videos and it doesn't seem to happen to those anymore.

BUT! The old ones still are the same. I have used the exact same phone, app, settings to record.

screen.mp4

@RaulGw4 I think the video might be too short to reproduce the issue! Try recording a longer video maybe 20 seconds at least?

from immich.

Update

I have installed the latest version of the android app on my phone (1.107.1). I have recorded 2 new videos and it doesn't seem to happen to those anymore.

BUT! The old ones still are the same. I have used the exact same phone, app, settings to record.

screen.mp4

@RaulGw4 I think the video might be too short to reproduce the issue! Try recording a longer video maybe 20 seconds at least?

You are right.

I have recorded 2 new videos that are 20 seconds long and it is happening.

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I copied two videos from the WhatsApp video folder to my camera folder which syncs with immich.
The videos are on my device and on remote and I can switch between without problems.

So it seems like it really has something to do with the video encoding or something like this.

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I copied two videos from the WhatsApp video folder to my camera folder which syncs with immich. The videos are on my device and on remote and I can switch between without problems.

So it seems like it really has something to do with the video encoding or something like this.

Whatsapp videos are compressed heavily.

Perhaps is not the video encoding but its size. Which would explain why very short videos also don't have the issue.

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My app crashed again. But now after 10 minutes of scrolling and viewing images and videos.. I had some issues with not playing videos sometimes and later the app crashed while starting a video. I think there are some major memory leaks and the "fix" here just delays the problem.

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Maybe just recycler? 🤷‍♂️

Apps like Glimpse don't use more memory no matter period of scrolling. And more loading assets increases memory usage here.

I also still suspect these users aren't getting crashes, rather lmkd kills like me (when app reached ~6G memory usage from scrolling). No logcat excerpts shared though.

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