Error creating ticket | error(14): Bad parameter (ticket) about zabbix-glpi HOT 7 CLOSED

Estou enfrentando o mesmo problema.
I got the same issue.

from zabbix-glpi.

Robertolw, try it with an Admin user, I'm using "glpi".

from zabbix-glpi.

I created a zabbix user with super-admin rights, tested with glpi user aswell and got the same error with both accounts, i can create tickets just fine with command lines and automaticaly, but i always get xmlrpc error(14): Bad parameter (ticket) when i try closing it.

from zabbix-glpi.

So your problem is only closing the ticket? if opening the ticket is working well it has to work well closing it. Check again the actions in Zabbix Server, there must be an error.

Find below the commands I'm using in each case.

Open

php /usr/lib/zabbix/externalscripts/zabbix/tickets_zabbix_glpi.php eventhost="{HOST.HOST}" event="DOWN" state="{TRIGGER.STATUS}" hostproblemid=0 lasthostproblemid=0 servico="{TRIGGER.NAME}" triggerid="{TRIGGER.ID}" eventzabbix="{EVENT.ID}"

Close

php /usr/lib/zabbix/externalscripts/zabbix/tickets_zabbix_glpi.php eventhost="{HOST.HOST}" event="UP" state="{TRIGGER.STATUS}" hostproblemid=1 lasthostproblemid=1 servico="{TRIGGER.NAME}" triggerid="{TRIGGER.ID}" eventzabbix="{EVENT.ID}"

Both actions are configured with this parameters

Operation Type: Remote Command
Target List: Host:ZabbixServer
Type: Custom Script
Excecute on: Zabbix Agent

Hope it helps.

from zabbix-glpi.

Hi i double checked my actions config, no luck...

root@Monitoramento:/home/cogeti# php /usr/lib/zabbix/externalscripts/zabbix-glpi/tickets_zabbix_glpi.php eventhost="E09 BR1 SW1" event="UP" state="OK" hostproblemid=1 lasthostproblemid=1 servico="Disponibilidade" triggerid="1512" eventzabbix="845906"
+ Calling 'glpi.test' on http://200.xxx.xxx.xxx/.../glpi/plugins/webservices/xmlrpc.php
+ Calling 'glpi.doLogin' on http://200.xxx.xxx.xxx/.../glpi/plugins/webservices/xmlrpc.php
+ Calling 'glpi.addTicketFollowup' on http://200.xxx.xxx.xxx/.../glpi/plugins/webservices/xmlrpc.php?session=96qsurhfq2oe648uuuivuh8rk1
xmlrpc error(14): Bad parameter (ticket)
+ Calling 'glpi.doLogout' on http://200.xxx.xxx.xxx/.../glpi/plugins/webservices/xmlrpc.php?session=96qsurhfq2oe648uuuivuh8rk1

I'm using exactly the same actions as you, the only big difference is I'm using 2 servers zabbix and glpi are running on different machines.

from zabbix-glpi.

I have the same problem, I'm using 2 servers.

from zabbix-glpi.

Consegui colocar pra executar o comando remoto, me retorna executado, porém o GLPI não recebe o chamado, já está com API REST habilitado, sabem me dizer se exite algum outro detalhe?

Abrir chamado - Comando:Zabbix server:php /opt/zabbix/externalscripts/tickets_zabbix_glpi.php eventhost="BEATRIZ" event="DOWN" state="PROBLEM" hostproblemid=0 lasthostproblemid=0 servico="WSUS" triggerid="23349" eventzabbix="1902421" - Executado

RESOLVIDO - Era o apontamento de diretório dentro de Tickets_zabbix_glpi.php estava para /opt/zabbix/externalscripts quando deveria ser /usr/lib/zabbix/externalscripts

Cenário:

GLPI 9.2.1 e Plugin Web Services 1.8.0 em Debian 8
Maria DB em Debian 8
Zabbix 3.4 em Debian 8

from zabbix-glpi.