Compatibility profile for Nvidia Shield is wrong on current App 0.16.11 about jellyfin-androidtv HOT 5 OPEN

Thank you for your bug report! Maybe we get a clue from the device logs. Please get the logs from the Shield itself via adb. Ideally once with debug mode where it plays and once without debug mode where it doesn't play. I can't test this on my own as I don't have a Dolby Vision enabled display.

from jellyfin-androidtv.

So I have now set up my Shield to allow adb access, but I do not have a clue where the logs are located. Please advise on the path to the logs. Many thanks.

from jellyfin-androidtv.

You want to use the SDK platform tools to retrive the logs. The logs aren't accessible with a file browser, you need to connect the Shield to a PC either remotely over Wi-Fi or via USB as described in the documentation. Then you'll be able to view the logs using the logcat command on your computer's command line.

from jellyfin-androidtv.

Sorry for the delay. Something strange is going on.
I was able to get the Logcat for when Directplay works (Debugging on in the Jellyfin server).
When I disabled Debugging on the Server is where it gets weird. Whilst the Shield is in Developer mode (adb/Logcat) Directplay continues to work. When I switch off Developer mode on the Shield (so unable to Logcat) is when Directplay stops and I get the incompatible media type error.
This means I am unable to produce a device log for when the issue occurs.
logcat_Debug_On.txt

from jellyfin-androidtv.

The application doesn't change its behaviour based on enabling / disabling developer options. But even if it does, you should be able to turn off developer options, get the error, turn on developer options and do a logcat. The logs are always created, so the period when developer options were off should still be there (unless you reboot or wait a long time).

If you set everything back to default (developer options off on both server and shield, transcoding allowed for the user). You get the ffmpeg logs. What is the reason for transcoding shown in the web ui admin dashboard? You can see the reason by clicking on the small information icon in Active Devices while the stream is playing.

from jellyfin-androidtv.