[Issue]: OpenSubtitles.com Username and/or Password NOT working. about jellyfin-plugin-opensubtitles HOT 14 CLOSED

Please upload Jellyfin logs. It can be attached as a file.

from jellyfin-plugin-opensubtitles.

Jellyfin-log-6-7-22.txt
Here's the log.
Thx again

from jellyfin-plugin-opensubtitles.

I was able to authenticate using my username, but not my email using plugin v18

from jellyfin-plugin-opensubtitles.

Oh yeah? Interesting.
Well, it's clearly not working with MY username. May I have your email? I can give you my login creds, that way you can check with my Username and password and after you're done chasing this bug I'll change my password.
Would that be acceptable?

from jellyfin-plugin-opensubtitles.

I've reached out to opensubtitles about this and linked this issue, in the meantime you could try entering your credentials on their API docs page (https://opensubtitles.stoplight.io/docs/opensubtitles-api/98bbcf39ef22a-login) to confirm that the plugin is not at fault here.

(just make sure to put application/json in the content-type field, the Api-Key field is fine)

Example:

from jellyfin-plugin-opensubtitles.

Nothing changed with the API, just always make sure you are using credentials from opensubtitles.com

for API experiments, the mockup tool is not the best, it's automatically added by stoplight, and we couldn't configure it completely.

So the best is to have a setup with postman or insomnia to experiment with the endpoints.

from jellyfin-plugin-opensubtitles.

I also get the same error in the logs but I can login with the same credentials on the site

Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://jelly.meta.voke/Jellyfin.Plugin.OpenSubtitles/ValidateLoginInfo" to "10.100.100.3" in 0:00:01.7010036 with Status Code 401

Edited: I did a password change on opensubtitles and was able to login without any issues with the new password, no idea why that fixed things but it worked fine.

from jellyfin-plugin-opensubtitles.

@Nostradamus1973 can you check if doing a password change fixes this?

from jellyfin-plugin-opensubtitles.

Good Morning,

So, let me catch you up on my efforts and lack of progress. I've tried using the API method with Jellyfin/opensubtitles.com, to no avail. It seems like opensubtitles is sorta putting this problem (in a very polite way)on jellyfin's plugin by saying "your plugin using opensubtitles.com (it is totally new)".

This morning I tried to do a password change within opensubtitles.com and it seems like they're having issues of their own because I couldn't do a password change on their site, using Chrome or Firefox; I did contact them a few minutes ago, so, as soon as I hear something from them, or, better yet a resolution to changing my password, then, I'll give it whirl and report back with my results.

So, at this point I'm still not sold on the concept that this issue lies squarely with Jellyfin, as OpenSubtitles doesn't appear to be without problems of their own.

I'll keep you posted.

Thank you

from jellyfin-plugin-opensubtitles.

Hello again,

So, OpenSubtitles.com got back to me, fixed the problem I had where I couldn't change my password. After changing my password I was able to properly save my credentials in Jellyfin.

Of course I'm willing to provide logs and/or whatever you need. But, given the fact that OpenSubtitles fixed the issue I had with changing my password, and after that I'm able to login within Jellyfin, well, reading-the-tea-leaves tells me it's with them, that's what I think given my limited understanding of the inner workings of Jellyfin and opensubtitles.

Thanks again

from jellyfin-plugin-opensubtitles.

I'm glad to hear that changing the password fixes it 😃

This got me thinking though, this may be long shot but can you still log in (via jellyfin) if you change your password back to the previous one? Maybe its somehow related to the characters that were in it (special characters or something?)

If yes then its undoubtedly an issue on their end... Might be a good idea to just put a disclaimer regarding this in the plugin config page

from jellyfin-plugin-opensubtitles.

to be clear, there was no issue with the api, or the reset pass.

there was a problem with this particular account because of multiple registrations and mixed up usernames, this doesn't happen too often.

from jellyfin-plugin-opensubtitles.

Yes, that's correct, in this instance, whatever was done on the opensubtitle side fixed my problem. Thx @opensubtitlesdev for better explaining it, and being most-polite in letting me know I had it wrong, it made total sense after you added those details.
Thx and Have a great day.

from jellyfin-plugin-opensubtitles.

Ran into this, but my issue was that I was using opensubtitles.ORG login, not opensubtitles.COM login, had to import through https://www.opensubtitles.com/users/import first.

Wasn't aware there's two of them.

from jellyfin-plugin-opensubtitles.