‘Contact Person Booking Made Email Body & Subject' not translating to other languages about events-made-easy HOT 17 CLOSED

Just tested it here: added the language tags and changed my site to chinese. Resulting booking mails were as expected in Chinese ...

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I tested it multiple times today and all my contact person emails are in English. I don't think something's wrong with Polylang + Loco because the registrant received all the emails in Chinese.

Registrant's emails:

Contact person's emails:

Booking Cancelled Email Subject:

[:en]Registration for '#_EVENTNAME' cancelled[:zh]取消了 "#_EVENTNAME" 的预订[:]

Booking Cancelled Email Body:

[:en]
Dear #_PERSONFULLNAME,

Your request to register #_RESPSEATS seat(s) for #_EVENTNAME has been cancelled.

With Metta,
#_CONTACTPERSON

[:zh]
亲爱的 #_PERSONFULLNAME,

你为 #_EVENTNAME 预订的 #_RESPSEATS 个座位的请求已被取消。

祝安康快乐， 
#_CONTACTPERSON
[:]

Contact Person Cancelled Booking Email Subject:

[:en]A registration has been cancelled for '#_EVENTNAME'[:zh]已取消 '#_EVENTNAME' 的预订[:]

Contact Person Cancelled Booking Email Body:

[:en]
#_PERSONFULLNAME (#_PERSONEMAIL) has cancelled for #_EVENTNAME on #_STARTDATE.
Now there are #_RESERVEDSEATS seat(s) registered, #_AVAILABLESEATS are still available.

With Metta,
Events Manager

[:zh]
#_PERSONFULLNAME（#_PERSONEMAIL）已经取消了 #_STARTDATE 的#_EVENTNAME。
 
现在有 #_RESERVEDSEATS 个座位被预订，仍有 #_AVAILABLESEATS 个座位可用。

祝安康快乐， 
活动经理
[:]

My templates also seem to be right.

What other settings, other than templates, can I check for proper translations?

Edit:
The confirmation message is also not being translated.

The message is already translated in Glotpress.

Edit 2:
Cancellation messages are translated though. But the date is not translated. 'March' should be translated to '3月‘ and the date format to Y F j.
Cancellation confirmation:

Cancellation confirmed:

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Translation of dates is done through php, not EME.
But I think something else is wrong ... this message is clearly translated in EME:

$ret_string .= "<div class='eme-message-success eme-rsvp-message-success'>" . __( 'Thank you for confirming these bookings.', 'events-made-easy' ) . '</div>';

So if that translation is not coming through, something else is not working as expected (not EME). So several questions:

• how do you switch languages in polylang?
• what do you mean with glotpress? Is that your local translation installation?

What are your polylang url settings? See:

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And since polylang seems extremely complicated to me, can you put up a test website (not live) and provide me with an account to test? Also: make sure you can reproduce the problem on the test site and provide the simplest scenario for me to test.

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1. This is from Polylang:

The language is either set by the language code in URL, or you can use a different sub-domain or domain per language.

My registration forms are 2 different posts with one set to English and the other set to Chinese. There is also a setting to link these 2 posts together. To switch languages, there is a widget at the top right hand corner to do so.

You can go to my test website/web page to see the registration forms.

2. I mean the plugin's translation handled by Wordpress. Not sure what it's called. I see the names "Polyglot", "Glotpress" in the documentation.

3. Polylang's URL settings
   

Edit:
4) Sent the link to your email. You can use the posts mentioned above to do your testing. It should be the first 2 posts in "All Posts". The 4 recurrent events shown in EME are the ones I am using for the registration forms for both languages.

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Currently (see mail), I think it is related to the polylang-language set for the special events page. I now removed that language, causing the page to be in the language of choice (and not the per-page set language). Feel free to provide feedback.

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I'm having problems with my email provider. Their webmail server is taking very long to load so I can't access the emails sent from the test server. I will update once their server is back to normal.

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you can also look in the EME email-management menu, tab "sent emails", all emails from EME are kept there.
I do see that there are translation tags around the person name (in that tab), how/why did you do that?

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btw: I clicked on a link in the mail (assuming it is unsubscribe/confirm or so) and got a bunch of chinese characters back, so it seems ok for me :-)

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you can also look in the EME email-management menu, tab "sent emails", all emails from EME are kept there. I do see that there are translation tags around the person name (in that tab), how/why did you do that?

It's because Chinese names are in the format LASTNAME + FIRSTNAME, whereas for English names, it is in the format FIRSTNAME + LASTNAME.

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It is working now! Thanks so much!

Any changes in code to prevent this from happening again?

Edit:
I now removed that language, causing the page to be in the language of choice (and not the per-page set language). Feel free to provide feedback.
Is this a change in EME code?

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In fact this is not an EME issue but an polylang issue. As I said in my mail:

The actual problem is that the special events page is "linked" to english. Best to do here:

- delete the special events page
- disable polylang
- create new events page
- enable polylang
- set the new page in the EME options (Events tab) settings

Since the page is then not linked to a language, it should use the language of choice at that moment.

Also:
I went a little further and added code to EME that will remove the polylang language if set to it. So that should solve it for future cases :-) . In theory polylang should just provide an option to remove the language for specific pages, as I can't start including code for each translation plugin myself. In that case, the workaround as above is also ok.
However: it might be that one needs to refresh the rewrite rules if the language ever gets added again, we'll see that when it happens again.

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The code will be in the next version of EME (and is on your dev-site).
Now: does this mean that the name translation is incorrect, or just stored/displayed wrong in EME "sent email" tab?

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And while I'm at it, this info on polylang was already in the plugin compatibility document:
https://www.e-dynamics.be/wordpress/compatibility-with-other-plugins/
That would've saved us some time ... :-)

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I will report this issue to Polylang and see if they can do anything about it.

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The code will be in the next version of EME (and is on your dev-site). Now: does this mean that the name translation is incorrect, or just stored/displayed wrong in EME "sent email" tab?

In the "Email Templates" Settings, if I do not use the language tags and using First + Last:

The email I receive will also be First + Last:

But if I put the language tags like this:

Then, the name for Chinese can be displayed correctly, i.e. Last + First:

Is this what you are asking?

Edit:
This is from "Sent Emails":

Do you mean that in "Sent Emails", the name should be displayed in the Chinese format, instead of current form with language tags? It has been like this ever since I started using EME so I didn't give it much thought.

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It is indeed from "Set emails". I've fixed the code now for all usage of the full name. Next version will fix that :-)
Now the gdpr issue ...

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