Unable to capture screenshot about sketchy HOT 24 CLOSED

I have the same problem too

from sketchy.

That typically means the DB isn't created:

python manage.py create_db

Should do the trick. Can you please try that and report back? Also, what method did you use for setup? The sqlite db in config-default.py file is stored in /tmp, meaning, on reboot it would be deleted.

from sketchy.

d601c10 fixes this issue (moving out of /tmp to base_dir)

from sketchy.

yes thank I tried it and it worked.

from sketchy.

@sbehrens thanks for your help but I noticed that Scumblr stopped receiving screenshots when I moved SQLite db from /tmp to base_dir as the status of the screenshot remain "requested" noting that it was created in sketchy as bellow
{
"callback": "http://localhost:3000/results/101/update_screenshot",
"capture_status": "LOCAL_CAPTURES_CREATED",
"created_at": "2016-06-23 13:43:58.233854",
"html_url": "http://192.168.236.128:8000/files/www.******.com_3.html",
"id": 3,
"job_status": "COMPLETED",
"modified_at": "2016-06-23 13:44:10.744406",
"retry": 0,
"scrape_url": "http://192.168.236.128:8000/files/www.******.com_3.txt",
"sketch_url": "http://192.168.236.128:8000/files/www.*****.com_3.png",
"url": "http://www..******.com/etraining.php",
"url_response_code": 200

from sketchy.

It's stated that it created the local captures, however you are stating that it didn't complete the callback to Scumblr?

If you try to visit the html_url, can you download the file? If we can confirm sketchy created the screenshots correctly by visiting the *_url links in that json, that will help me troubleshoot.

from sketchy.

@ahoernecke Looping you on in Scumblr side.

from sketchy.

yes I can download it by visiting the html_url and now I am facing a new problem when I try to attach a screenshot as I got the following error I don't know what I did wrong because it was working fine, I added a new user using rails c I don't know if that could be related to the problem.

from sketchy.

Hey @ensada,

This looks like a potential system file permission issue. Can you ensure the account that is running the rails app has permission to write to the public folder (and subfolders)?

from sketchy.

yes it has

from sketchy.

More specifically can you tell us the users running scumblr and sketchy?

ps aux | grep scumblr && ps aux | grep sketchy

And then can you do the following in /home/test/Scumblr/public

find . -ls | awk '{print $3,$5,$6,$11}' | grep "^d" | awk '{print $2,$3,$4}' | sort -u

That will help us see if it's an ownership issue.

from sketchy.

ps aux | grep scumblr && ps aux | grep sketchy

root 2416 0.0 0.0 9416 936 pts/0 S+ 17:59 0:00 grep --color=auto scumblr
test 2261 0.4 1.4 133680 49228 ? S 17:56 0:01 /usr/bin/python /usr/local/bin/celery worker -A sketchy.celery
test 2263 0.0 0.4 54028 15428 ? S 17:56 0:00 /usr/bin/python /usr/local/bin/gunicorn sketchy:app -b 0.0.0.0:8000
test 2274 0.2 1.3 133028 46548 ? S 17:56 0:00 /usr/bin/python /usr/local/bin/gunicorn sketchy:app -b 0.0.0.0:8000
test 2277 0.0 1.2 129900 43860 ? S 17:56 0:00 /usr/bin/python /usr/local/bin/celery worker -A sketchy.celery
root 2418 0.0 0.0 9416 936 pts/0 S+ 17:59 0:00 grep --color=auto sketchy

find . -ls | awk '{print $3,$5,$6,$11}' | grep "^d" | awk '{print $2,$3,$4}' | sort -u

root root ./system
root root ./system/result_attachments
root root ./system/result_attachments/attachments
root root ./system/result_attachments/attachments/000
root root ./system/result_attachments/attachments/000/000
root root ./system/result_attachments/attachments/000/000/001
root root ./system/result_attachments/attachments/000/000/001/medium
root root ./system/result_attachments/attachments/000/000/001/original
root root ./system/result_attachments/attachments/000/000/001/thumb
root root ./system/result_attachments/attachments/000/000/002
root root ./system/result_attachments/attachments/000/000/002/medium
root root ./system/result_attachments/attachments/000/000/002/original
root root ./system/result_attachments/attachments/000/000/002/thumb
root root ./system/result_attachments/attachments/000/000/003
root root ./system/result_attachments/attachments/000/000/003/medium
root root ./system/result_attachments/attachments/000/000/003/original
root root ./system/result_attachments/attachments/000/000/003/thumb
root root ./system/result_attachments/attachments/000/000/004
root root ./system/result_attachments/attachments/000/000/004/medium
root root ./system/result_attachments/attachments/000/000/004/original
root root ./system/result_attachments/attachments/000/000/004/thumb
root root ./system/result_attachments/attachments/000/000/005
root root ./system/result_attachments/attachments/000/000/005/medium
root root ./system/result_attachments/attachments/000/000/005/original
root root ./system/result_attachments/attachments/000/000/005/thumb
root root ./system/result_attachments/attachments/000/000/006
root root ./system/result_attachments/attachments/000/000/006/medium
root root ./system/result_attachments/attachments/000/000/006/original
root root ./system/result_attachments/attachments/000/000/006/thumb
root root ./system/result_attachments/attachments/000/000/007
root root ./system/result_attachments/attachments/000/000/007/medium
root root ./system/result_attachments/attachments/000/000/007/original
root root ./system/result_attachments/attachments/000/000/007/thumb
root root ./system/result_attachments/attachments/000/000/008
root root ./system/result_attachments/attachments/000/000/008/medium
root root ./system/result_attachments/attachments/000/000/008/original
root root ./system/result_attachments/attachments/000/000/008/thumb
root root ./system/result_attachments/attachments/000/000/009
root root ./system/result_attachments/attachments/000/000/009/medium
root root ./system/result_attachments/attachments/000/000/009/original
root root ./system/result_attachments/attachments/000/000/009/thumb
root root ./system/result_attachments/attachments/000/000/010
root root ./system/result_attachments/attachments/000/000/010/medium
root root ./system/result_attachments/attachments/000/000/010/original
root root ./system/result_attachments/attachments/000/000/010/thumb
root root ./system/result_attachments/attachments/000/000/011
root root ./system/result_attachments/attachments/000/000/011/medium
root root ./system/result_attachments/attachments/000/000/011/original
root root ./system/result_attachments/attachments/000/000/011/thumb
root root ./system/result_attachments/attachments/000/000/012
root root ./system/result_attachments/attachments/000/000/012/medium
root root ./system/result_attachments/attachments/000/000/012/original
root root ./system/result_attachments/attachments/000/000/012/thumb
root root ./system/result_attachments/attachments/000/000/013
root root ./system/result_attachments/attachments/000/000/013/medium
root root ./system/result_attachments/attachments/000/000/013/original
root root ./system/result_attachments/attachments/000/000/013/thumb
root root ./system/result_attachments/attachments/000/000/014
root root ./system/result_attachments/attachments/000/000/014/medium
root root ./system/result_attachments/attachments/000/000/014/original
root root ./system/result_attachments/attachments/000/000/014/thumb
root root ./system/result_attachments/attachments/000/000/015
root root ./system/result_attachments/attachments/000/000/015/medium
root root ./system/result_attachments/attachments/000/000/015/original
root root ./system/result_attachments/attachments/000/000/015/thumb
root root ./system/result_attachments/attachments/000/000/016
root root ./system/result_attachments/attachments/000/000/016/medium
root root ./system/result_attachments/attachments/000/000/016/original
root root ./system/result_attachments/attachments/000/000/016/thumb
root root ./system/result_attachments/attachments/000/000/017
root root ./system/result_attachments/attachments/000/000/017/medium
root root ./system/result_attachments/attachments/000/000/017/original
root root ./system/result_attachments/attachments/000/000/017/thumb
root root ./system/result_attachments/attachments/000/000/018
root root ./system/result_attachments/attachments/000/000/018/medium
root root ./system/result_attachments/attachments/000/000/018/original
root root ./system/result_attachments/attachments/000/000/018/thumb
root root ./system/result_attachments/attachments/000/000/019
root root ./system/result_attachments/attachments/000/000/019/medium
root root ./system/result_attachments/attachments/000/000/019/original
root root ./system/result_attachments/attachments/000/000/019/thumb
root root ./system/result_attachments/attachments/000/000/020
root root ./system/result_attachments/attachments/000/000/020/medium
root root ./system/result_attachments/attachments/000/000/020/original
root root ./system/result_attachments/attachments/000/000/020/thumb
root root ./system/result_attachments/attachments/000/000/021
root root ./system/result_attachments/attachments/000/000/021/medium
root root ./system/result_attachments/attachments/000/000/021/original
root root ./system/result_attachments/attachments/000/000/021/thumb
root root ./system/result_attachments/attachments/000/000/022
root root ./system/result_attachments/attachments/000/000/022/medium
root root ./system/result_attachments/attachments/000/000/022/original
root root ./system/result_attachments/attachments/000/000/022/thumb
root root ./system/result_attachments/attachments/000/000/023
root root ./system/result_attachments/attachments/000/000/023/medium
root root ./system/result_attachments/attachments/000/000/023/original
root root ./system/result_attachments/attachments/000/000/023/thumb
root root ./system/result_attachments/attachments/000/000/024
root root ./system/result_attachments/attachments/000/000/024/medium
root root ./system/result_attachments/attachments/000/000/024/original
root root ./system/result_attachments/attachments/000/000/024/thumb
root root ./system/result_attachments/attachments/000/000/025
root root ./system/result_attachments/attachments/000/000/025/medium
root root ./system/result_attachments/attachments/000/000/025/original
root root ./system/result_attachments/attachments/000/000/025/thumb
root root ./system/result_attachments/attachments/000/000/026
root root ./system/result_attachments/attachments/000/000/026/medium
root root ./system/result_attachments/attachments/000/000/026/original
root root ./system/result_attachments/attachments/000/000/026/thumb
root root ./system/result_attachments/attachments/000/000/027
root root ./system/result_attachments/attachments/000/000/027/medium
root root ./system/result_attachments/attachments/000/000/027/original
root root ./system/result_attachments/attachments/000/000/027/thumb
root root ./system/result_attachments/attachments/000/000/028
root root ./system/result_attachments/attachments/000/000/028/medium
root root ./system/result_attachments/attachments/000/000/028/original
root root ./system/result_attachments/attachments/000/000/028/thumb
root root ./system/result_attachments/attachments/000/000/029
root root ./system/result_attachments/attachments/000/000/029/medium
root root ./system/result_attachments/attachments/000/000/029/original
root root ./system/result_attachments/attachments/000/000/029/thumb
root root ./system/result_attachments/attachments/000/000/030
root root ./system/result_attachments/attachments/000/000/030/medium
root root ./system/result_attachments/attachments/000/000/030/original
root root ./system/result_attachments/attachments/000/000/030/thumb
root root ./system/result_attachments/attachments/000/000/031
root root ./system/result_attachments/attachments/000/000/031/medium
root root ./system/result_attachments/attachments/000/000/031/original
root root ./system/result_attachments/attachments/000/000/031/thumb
root root ./system/result_attachments/attachments/000/000/032
root root ./system/result_attachments/attachments/000/000/032/medium
root root ./system/result_attachments/attachments/000/000/032/original
root root ./system/result_attachments/attachments/000/000/032/thumb
root root ./system/result_attachments/attachments/000/000/033
root root ./system/result_attachments/attachments/000/000/033/medium
root root ./system/result_attachments/attachments/000/000/033/original
root root ./system/result_attachments/attachments/000/000/033/thumb
root root ./system/result_attachments/attachments/000/000/034
root root ./system/result_attachments/attachments/000/000/034/medium
root root ./system/result_attachments/attachments/000/000/034/original
root root ./system/result_attachments/attachments/000/000/034/thumb
root root ./system/result_attachments/attachments/000/000/035
root root ./system/result_attachments/attachments/000/000/035/medium
root root ./system/result_attachments/attachments/000/000/035/original
root root ./system/result_attachments/attachments/000/000/035/thumb
root root ./system/result_attachments/attachments/000/000/036
root root ./system/result_attachments/attachments/000/000/036/medium
root root ./system/result_attachments/attachments/000/000/036/original
root root ./system/result_attachments/attachments/000/000/036/thumb
root root ./system/result_attachments/attachments/000/000/037
root root ./system/result_attachments/attachments/000/000/037/medium
root root ./system/result_attachments/attachments/000/000/037/original
root root ./system/result_attachments/attachments/000/000/037/thumb
root root ./system/result_attachments/attachments/000/000/038
root root ./system/result_attachments/attachments/000/000/038/medium
root root ./system/result_attachments/attachments/000/000/038/original
root root ./system/result_attachments/attachments/000/000/038/thumb
root root ./system/result_attachments/attachments/000/000/039
root root ./system/result_attachments/attachments/000/000/039/medium
root root ./system/result_attachments/attachments/000/000/039/original
root root ./system/result_attachments/attachments/000/000/039/thumb
root root ./system/result_attachments/attachments/000/000/040
root root ./system/result_attachments/attachments/000/000/040/medium
root root ./system/result_attachments/attachments/000/000/040/original
root root ./system/result_attachments/attachments/000/000/040/thumb
root root ./system/result_attachments/attachments/000/000/041
root root ./system/result_attachments/attachments/000/000/041/medium
root root ./system/result_attachments/attachments/000/000/041/original
root root ./system/result_attachments/attachments/000/000/041/thumb
root root ./system/result_attachments/attachments/000/000/042
root root ./system/result_attachments/attachments/000/000/042/medium
root root ./system/result_attachments/attachments/000/000/042/original
root root ./system/result_attachments/attachments/000/000/042/thumb
root root ./system/result_attachments/attachments/000/000/043
root root ./system/result_attachments/attachments/000/000/043/medium
root root ./system/result_attachments/attachments/000/000/043/original
root root ./system/result_attachments/attachments/000/000/043/thumb
test test

from sketchy.

Thanks we are getting close, one more command, if you could!

ps aux | grep rails

from sketchy.

root 2329 0.7 3.9 955524 137352 pts/0 Sl 17:57 0:05 rails master
root 2367 3.4 4.5 988696 158840 pts/0 Sl 17:57 0:25 rails worker[0]
root 2548 0.0 0.0 9416 944 pts/0 S+ 18:09 0:00 grep --color=auto rails

from sketchy.

@ahoernecke The folder permissions look okay since rails is running as root. any thoughts?

from sketchy.

I changed the sqlite db to the /tmp and then moved it back to base_dir , I don't know what was the problem but it is working now.

from sketchy.

when I restarted sketchy the same issue happened again I think the problem has something to do with db.

from sketchy.

Hi Ensada,

Was this the issue with Sketchy or with Scumblr error?

from sketchy.

when I try

http://:8000/eager?url&type=sketch
it download the screenshot but when I generate it using Scumblr It doesn't return the screenshot, and when I try to attach a screenshot I get the error in the snapshot above "permission denied" so I don't know where is the issue exactly?
I restarted both Scumblr and sketchy when the problem happened again.

from sketchy.

It sounds like it still may be a file permission related issue. Just to
confirm, you can generate a screenshot using the API in sketchy and
download the sketchy manually outside of Scumblr?

On Tue, Jun 28, 2016 at 8:30 AM, enasda [email protected] wrote:

when I try

http://:8000/eager?url&type=sketch

it download the screenshot but when I generate it using Scumblr It doesn't
return the screenshot, and when I try to attach a screenshot I get the
error in the snapshot above "permission denied" so I don't know where is
the issue exactly?
I restarted both Scumblr and sketchy when the problem happened again.

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from sketchy.

yes I can

from sketchy.

Just as a temporary check, try changing the public folder to 777 and see if that resolves the issue. If so, it's a file permission issue.

cd /home/test/Scumblr/public
sudo chmod -R 777 .

You will want to change this back as you are giving rw access to all users on your system.

from sketchy.

yes it worked

from sketchy.

That's the issue, it seems to be related to your file permissions. I would suggest trying to ensure Scumblr can write the files to the public directories where you first saw the Scumblr error.

from sketchy.