Error: Failed to get time stamp from any time-stamping providers about x-road HOT 6 CLOSED

Hi @yamakataoka

The diagnostics only tests the connection between Security Server and TSA on a network level - when the status is OK, it means that Security Server is able to issue a TCP connection to TSA. It does not test if TSA is operating normally.

Have you tried to restart the TSA service or the host running it?

Regards,
Petteri

from x-road.

Thank you for your advice.

I tried to restart host and nginx with lxc restart demo-ca and systemctl restart nginx.
When running sudo /sbin/start ocsp and sudo /sbin/start tsa on the lxd container:
sudo: /sbin/start: command not found

Could you tell me how to call sudo /sbin/start ocsp and sudo /sbin/start tsa to start the jobs?

Regards,
Yamato

from x-road.

Have you tried $ service tsa restart?

$ ps -ef  | grep tsa
ocsp      1364     1  0 08:51 ?        00:00:00 /usr/bin/python /home/ca/TSA/tsa_server.py
root      1367  1228  0 08:51 ?        00:00:00 grep --color=auto tsa

Regards,
Petteri

from x-road.

Thank you.
Now, I have tried it both of them.
It seems good. However, the same error massage, Failed to get time stamp from any time-stamping providers appeared on my browser, firefox.
Although setting different queryId which was created after restarting tea, the same error again.

root@demo-ca:~# service tsa restart
root@demo-ca:~# ps -ef | grep tsa
ocsp       309     1  0 09:12 ?        00:00:00 /usr/bin/python /home/ca/TSA/tsa_server.py
root       336   294  0 09:18 ?        00:00:00 grep --color=auto tsa

Could you mind telling me another way to check that the tsa work correctly?

from x-road.

@yamakataoka

We discovered that there was a bug in the test CA which caused TSA to fail on Ubuntu 18 host. The bug is fixed now and the fix is available in the develop branch.

Regards,
Petteri

from x-road.

Hi @petkivim ,

Thank you for your response and all your team.
The log was successfully downloaded!

Regards,
Yamato

from x-road.