Information Systems & Technology Professional

Passionate IT professional with experience in network administration, systems support, and a strong focus on continuous learning. Committed to delivering innovative solutions and fostering teamwork within dynamic environments.

Experience

Booking Assistant (Part-Time) Team Global Express, Perth (March 2023 – Present)

• Efficiently handle international shipping documentation, ensuring compliance and timely cargo delivery.
• Track and monitor shipments, providing status updates and proactively resolving delays.
• Collaborate with the logistics team to manage complex shipments and peak periods.

Business Analyst (Part-Time) Omni Plus, Perth (June 2023 – December 2023)

• Analyzed business data and trends to identify optimization opportunities and cost-saving strategies.
• Evaluated and improved operational workflows for enhanced efficiency and customer satisfaction.
• Created reports and dashboards to present actionable insights to senior management.

Network/Desktop Support Engineer B&Z Construction, Harare (January 2020 – December 2022)

• Installed, configured, and maintained computer networks, hardware, and software.
• Troubleshot and resolved technical issues, providing excellent user support.
• Ensured data backup and disaster recovery procedures were in place.

Graduate Network Engineer Nokal Networks, Harare (August 2016 – December 2019)

• Provided customer network and hardware support, maximizing network uptime.
• Collaborated with experienced engineers for troubleshooting and network maintenance.

Volunteer Work

IT/Website Administrator Edith Cowan Student Law Society, Perth (July 2023 – Present)

• Manage and update the Society's website for an engaging online presence.
• Provide technical support to members and implement website security measures.

Youth Community Coordinator City of Gweru, Zimbabwe (April 2015 – 2016)

• Facilitated community projects, workshops, and waste management initiatives.

Education

• Master of Management Information Systems (2023-2024) - Edith Cowan University, WA
• Bachelor of Science Honors Information Systems (2012-2016) - Midlands State University, Zimbabwe

Academic Research

• Electronic Waste Management in Zimbabwe (2015): https://earthloversfoundation.files.wordpress.com/2016/04/e-waste-management.pdf

Skills

• Network Administration
• Systems Support
• Troubleshooting
• Data Analysis
• Process Improvement
• Teamwork
• Communication