Comments (3)
Hi @easonjim!
It looks like you didn't upload a system info bundle as requested by the template. A bundle is required to further process your issue. It contains important logs and system information to be able to put your issue into context and give pointers as to what has happened.
Please edit your original post above and upload a bundle zip file. Actually upload the file please and do not paste some link to a cloud provider, we want to have everything in one place here. Also do not unpack, repack or otherwise modify the bundle or its name, share it exactly like you get it from OctoPrint.
Without the availability of a bundle, your issue will have to be closed.
Thank you for your collaboration.
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Because when using a shared public directory, if the same multiple octoprints are started, competition for the same file will cause startup failure, and the public directory startup detection will fail, causing configuration restoration.
this is a misconfigured setup because the basedir as a whole should not be shared between instances.
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Indeed, this is an unsupported setup.
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