One signal haven't detected any subscribed users yet for this platform. about onesignal-ionic-sample HOT 5 CLOSED

@hamdanihamza Are you seeing this issue on Android or iOS? Can you provide the crash log so we can look into this?

Android - Logcat log:
https://documentation.onesignal.com/docs/troubleshooting-android#section-how-to-get-a-crash-or-error-log-from-an-android-device

iOS - Xcode crash log:
https://documentation.onesignal.com/docs/troubleshooting-ios#section-how-to-get-a-crash-log-from-an-ios-device

I please list all your plugins in your project to help debug the issue.
ionic cordova plugin list

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@jkasten2 I think s/he is on Android. I am on iOS and face the same issue. Here is the result after running ionic cordova plugin list as you suggested:

cordova-plugin-console 1.1.0 "Console"
cordova-plugin-device 1.1.7 "Device"
cordova-plugin-splashscreen 4.1.0 "Splashscreen"
cordova-plugin-statusbar 2.4.2 "StatusBar"
cordova-plugin-whitelist 1.3.3 "Whitelist"
ionic-plugin-keyboard 2.2.1 "Keyboard"
onesignal-cordova-plugin 2.4.1 "OneSignal Push Notifications"

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@shuaiw I don’t think any of those plugins would cause an incompatibility issue, however there are a few things that could cause this issue.

I would suggest making sure your app is actually requesting the user’s permission to allow push notification. If it is, you should also enable verbose logging by calling OneSignal.setLogLevel(6, 0) and make sure you are seeing the playerId (the OneSignal user ID) get set.

You’ll also want to make sure you don’t have a mismatched Bundle ID error. In your Xcode project settings you should see a bundle ID (like com.onesignal.example) and make sure it matches what you see in OneSignal iOS platform settings.

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@Nightsd01 i have the same problem that @shuaiw but i'm in android, could you explain how to do "requesting the user’s permission to allow push notification. " i follow sou much tutorials and i'm starting to get desperated, i spend more then a week traying to do this onesignal push notification,
sorry for my english i'm from venezuela.

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@juanfran1512 On Android there isn't a notification prompt, users are opted in automatically. I recommend checking the All Users page on the OneSignal dashboard to see if your device was subscribed. If there was a subscription issue it will show here.

If not is recommend following the logcat instructions above and ask OneSignal support if you need help looking into the log.

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