Comments (1)
fkotsian
commented on May 14, 2024
1
Some research on writing to Teams from PC and to PC from Teams:
| Integration type | UX | Implementation | URL |
|---|---|---|---|
| Incoming webhook | Exposes a /teams/channels/xxx endpoint that Papercups can post messages to | PC posts to /teams/channel endpt, message is inserted on Teams end | https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/what-are-webhooks-and-connectors#incoming-webhooks |
| Outgoing webhook | @mention the webhook to post to Papercups | Configured on a per-Team (per-Org) basis, cannot be included as part of a normal Teams app | https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/what-are-webhooks-and-connectors#outgoing-webhooks |
| Office365 Connector | Show up in the Teams app store; users add you from within Teams and Teams iframes your config page into the Teams client | Office365 not required; allows access to Office365 APIs including messaging-over-Outlook as well; you can "package" webhooks into a O365Connector and upload them to a Teams workspace as an "app" | https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-creating#integrating-the-configuration-experience, https://docs.microsoft.com/en-us/office/dev/store/use-partner-center-to-submit-to-appsource |
| Bot | Message a bot? Unclear if enough to reply to a bot Conversation/Thread or iff need to @mention the bot to POST back | Include the bot registration with the AppManifest sent to Teams | https://docs.microsoft.com/en-us/microsoftteams/platform/bots/bot-basics?tabs=javascript#teams-activity-handlers |
| Graph API | Send Message (to Thread?) | Looks like chatMessage.reply is not yet supported for MSpersonal accts and Apps | https://docs.microsoft.com/en-us/graph/api/channel-post-messagereply?view=graph-rest-1.0&tabs=http |
@reichert621 Think I'm catching up now -- so:
- seems like Incoming Webhooks won't work because there doesn't appear to be a way to give them a conversationId to reply in-thread (they only dump messages at the root level in channel)
- seems like a Bot is the recommended way to do 2-way communication, tho it's unclear if replying to the bot-thread is enough to POST back or if you have to @mention the bot to post back - blog post, stackoverflow
I'm guessing your idea is to then try and reply to the thread using the MS Graph API above? I can give this a shot next if you like, will probably try and spin up an MVP in like Python or something just for maximum speed-to-verify
Sync up tomorrow AM?
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