`pipedrive.Deals.add` request times out with no response or error about client-nodejs HOT 10 CLOSED

Best one is support chat in the app
https://support.pipedrive.com/hc/en-us/articles/115005875565

Optionally, there is also community forum that can also answer questions on API
https://devcommunity.pipedrive.com/

from client-nodejs.

Did you try making API request from postman or other method, does it hang too?

from client-nodejs.

Yes, I tried making the request to my API endpoint (which calls all of those functions sequentially) from both my website test environment and Postman.

from client-nodejs.

If API hangs in postman too, then better to report it to support engineers, then we can trace / check logs of your company

from client-nodejs.

@tot-ra what is the best channel to do that through?

from client-nodejs.

It seems that the API endpoint is healthy. Commenting out the code that uses this library and using axios to post the /deals endpoint directly instead returns a successful and expected response:

function createDeal(title) {
  axios.post('https://<my-pipedrive-domain>.pipedrive.com/v1/deals?api_token=<my-api-token>', {
    title,
  }).then((res) => {
    console.log(`statusCode: ${res.statusCode}`)
    console.log(res)
  })
  .catch((error) => {
    console.error(error)
  })
  // return new Promise(resolve => pipedrive.Deals.add({ title }), (err, decoded) => {
  //   if (err) {
  //     Sentry.captureException(new Error(err));
  //     return resolve({});
  //   }
  //   return resolve(decoded)});
}

Note that all of the other functions I'm using from this package resolve as expected (pipedrive.Organizations.add, pipedrive.Persons.add).

from client-nodejs.

@petedejoy
Could it be you are making a lot of requests? There is some rudimentary rate limiting which tries to debounce the requests. I guess there might be a condition where requests pile up and will maybe be made far in the future.

Could you possibly monitor the x-ratelimit-* headers from the API responses and see what they look like just before you are seeing timeouts?

from client-nodejs.

I really don't think I'm hitting a rate limit- I make like 3 requests a day. Another interesting thing is that, while changing the one deals function to use Axios instead of this library caused everything to run as expected, changing everything to Axios calls produces the same result as described here- the first two calls pass and the third gets hung up.

from client-nodejs.

@petedejoy
🧐

Can you maybe try to turn on logging by setting PIPEDRIVE_DEBUG=true in your environment? And see what the output says?
Also, as @tot-ra suggested, it might make sense to open a support ticket via support chat - we might have to track this issue on our server side and check the logs, but for that we need company account information, which should never be shared here.

from client-nodejs.

Closing this due to inactivity and the release of the new version of the client.

from client-nodejs.