When creating a form answer with 3 tickets and validation. The status is accepted and does not show on open tickets but rather as closed tickets. about formcreator HOT 8 OPEN

Any answer ?

from formcreator.

Hi

I don't understand the problem : where do you see that the 3 tickets are closed ?

from formcreator.

In the simplified interface, the form answer appears with the status accepted, even without any ticket being closed

from formcreator.

This is normal : a form answer which has "accepted" status allows the creation of the tickets. Once created the tickets are new or azssigned (it depends on the existence of a technician). The status of the form answer will then follow the lifecycle of the 3 tickets. I don't have everything in ming right now, but roughly, the form answer will have the same status of the ticket with the least advanced status in its lifecycle from new to close.

from formcreator.

Here is the documentation of the method which computes the status of a form answer when there are several tickets attached to it.

https://github.com/pluginsGLPI/formcreator/blob/support/2.13.0/inc/formanswer.class.php#L1982

from formcreator.

But should the accepted status be shown with the tickets closed?

from formcreator.

hi,

The status "accepted" for a form answer is visible only when the form does not generates any ticket. In your case, the "accepted" status will never be visible because the aggregated status of the tickets takes priority over the approbation status of the form answer.

from formcreator.

In my case, three tickets are being created and still the status is shown as accepted.

from formcreator.