Integration no longer has real time updates about alarmdotcom HOT 20 OPEN

I am receiving the same error repeatedly, as well.

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This error is really blowing up my logs. @elahd Do you happen to have any idea what the issue is? I'm happy to help test any potential fixes. Thanks!

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Same here, exact same error. 37 occurances since March 22.

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Are you able to test a new version of pyalarmdotcomajax? See #391.

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This looks like a combination of an Alarm.com server issue and a weak recovery mechanism in the integration. I've been seeing a lot the same errors in my browser's web console when logged into the Alarm.com website:

v6 of pyalarmdotcomajax should be more robust and will pollute your error logs less during recovery.

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@elahd is this a standalone python script or can you incorporate it into home assistant ?

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It's both. The pyalarmdotcom Python package interfaces with Alarm.com and is used by the alarmdotcom Home Assistant integration. The bundled adc CLI helps with debugging.

The issues with real time updates can't be fixed in the HA integration alone, they need to be fixed in pyalarmdotcomajax.

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just installed the beta version. Real time updates are back. I'll report back if something goes wrong.

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Same errors after less than an hour...

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The websocket doesn’t recover

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@MicroDraco Can you try running the stream command with the -d flag to enable debugging mode? This will reveal the actual error that blocks recovery.

adc stream -d -u "USERNAME" -p "PASSWORD"

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home-assistant_2024-04-03T22-23-40.187Z.log
it seems as if the websocket recovered ONCE while I was at work, then failed to reconnect after an hour.

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home-assistant_alarmdotcom_2024-04-03T23-48-09.422Z.log

here is another set of debugs logs

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@MicroDraco Thanks for that. I updated the branch with some fixes. The client's connection is now as stable as the Alarm.com website (so not very stable), but it's better at reconnecting once the connection is lost.

The reconnect workflow will run when:

1. The ADC server kicks you off. (WebSocket error 104, which impacts both the pyadc client and the alarm.com website.)
2. The main alarm.com session expires. (HTTP error 401)
3. Timeout / authentication / other HTTP 4xx errors
4. All other errors will kill the client.

The workflow is:

1. Wait a random amount of time before reconnecting, up to a minute.
2. Request a new auth token for the WebSocket connections. (If the main login session has expired, log back in to alarm.com first.)
3. Try reconnecting to the WebSocket endpoint.
4. Wait 5 seconds. If we're still connected to the server, do a full pull refresh to update state.

The client will die if 25 consecutive connection attempts fail or if the server asks for an OTP (it shouldn't).

There's no way to track the actual events that were lost while disconnected. That is, if a door was closed while connected, then was opened and closed again while disconnected, that opened event will be lost. Alarm.com doesn't have a good interface for requesting historical events. The "activity" page on their website doesn't present event data in a way that can be (easily) processed programmatically.

To test, run the pip install command you ran before to pull the latest code.

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I see no changes on the repo? Last change was two weeks ago.

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It's the refactor-2024 branch at https://github.com/pyalarmdotcom/pyalarmdotcomajax/tree/refactor-2024

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I want to incorporate this into the home assistant integration but I get an error "Setup failed for custom integration 'alarmdotcom': Unable to import component: cannot import name 'API_URL_BASE' from 'pyalarmdotcomajax.const' (/usr/local/lib/python3.12/site-packages/pyalarmdotcomajax/const.py)".

I'm not sure what files to replace.

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Hi @elahd I can help testing, would be possible to give me the intructions to migrate and what you need to test? thanks!

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