Unable to configure mock test URL about seb-win-refactoring HOT 11 OPEN

Hi @danschlet @dbuechel , Could please help review this request to help us unblock our validation?

Thanks,
Chander

from seb-win-refactoring.

Please post the log files of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.

from seb-win-refactoring.

However, given the error message, it is unlikely this has anything to do with SEB itself. It rather looks like there is an issue with an SSL certificate, be it on your local system or then the web server.

from seb-win-refactoring.

Or it could be an issue with the local clock settings of your Windows installation. Please verify that it is correct and up to date.

from seb-win-refactoring.

Please post the log files of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.
Confirmed the issue today and ensured that the local clock settings are correct, yet the error persists. This problem occurs upon launching after updating the mock test URL (https://s1.examonline.in/mocktest/) in the SEB configuration tool. Kindly assist in verifying if this URL is still active or help us provide a new one for our validation.

Attached Log file captured from the provided path.
Logs.zip
Logs.zip

from seb-win-refactoring.

@dbuechel I have attached the logs and share the requested information. Please review when you get a chance. We are eager to resume the validation runs on Safe Exam browser.

from seb-win-refactoring.

The logs do support the assumption that there is a network or related issue on your system(s):

2024-05-17 14:24:57.753 [25] - WARNING: [Browser Window #1] Request failed: ERR_CONNECTION_TIMED_OUT (-118, main request).
2024-05-17 14:25:30.574 [25] - WARNING: [Browser Window #1] Request failed: ERR_CONNECTION_TIMED_OUT (-118, main request).
2024-05-17 14:24:57.753 [25] - WARNING: [Browser Window #1] Request failed: ERR_CONNECTION_TIMED_OUT (-118, main request).
2024-05-17 14:25:30.574 [25] - WARNING: [Browser Window #1] Request failed: ERR_CONNECTION_TIMED_OUT (-118, main request).

from seb-win-refactoring.

@dbuechel We verified the issue across multiple systems using different network environments and this seems to be an issue with the mock URL link we are using (https://s1.examonline.in/mocktest/). Could you please help us with a different URL to try on our end and resume our testing process on SEB.

Thank you!

from seb-win-refactoring.

Just use any actually existing URL, e.g. https://www.duckduckgo.com.

from seb-win-refactoring.

@dbuechel Thanks for the link. We have checked the provided URL, and while it launches successfully, we are unable to take the mock test. Could you please provide a URL that allows us to take a mock test so we can fully evaluate the application's functionalities. Thank you.

from seb-win-refactoring.

To which mock test are you referring? We have a few demo configurations under https://safeexambrowser.org/testing/ (quit password, if required: quit).

from seb-win-refactoring.