Comments (4)
I believe you need to specify the sys_id for the user, not the email address. Perhaps not the best way to do it, but in the past I've created an incident and assigned it manually, retrieved the incident details with Get-ServiceNowIncident
and gotten the sys_id that way.
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bdbarron is correct - usually the user's sys_id is what you need. I've also gotten away with using the user's display name, however display name could be subject to multiple matches and may not resolve to the specific person you want.
Get-ServiceNowUser
can be used to query users to get the sys_id.
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So when I run Get-ServiceNowUser
I don't see myself - does that mean the team that supports our API internally doesn't have the database populated with that information is all? I did find a few email addresses in the list however, grabbed their sys_id and passed the hashtable that way with update-ServiceNowIncident
with no luck... Is it possible our service now api doesn't support this you think? I'm using assigned_to
in my hashtable and almost positive this is correct.
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You've done a Get-ServiceNowUser -MatchExact @{email='your_email'}
and you don't show up? I'm not a ServiceNow admin, but from everything I've seen your user has to be in your tenant's database to function.
May be worth talking to your ServiceNow admins for assistance to ensure you have the rights to do what you're attempting to do. The example in your original post looks fine syntax wise. Would expect that you just need to pass your sys_id to change the assignment to you.
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Related Issues (20)
- Filtering on nested property doesn't work HOT 2
- Expanding the CustomVariable HOT 2
- Add-ServiceNowAttachment Error - "Item has already been added. Key in dictionary: 'Content-Type' Key being added: 'Content-Type'" HOT 2
- Attachment Download functionality is gone in New Get-ServiceNowAttachment HOT 4
- Custom Variable 'Reference' Type Value is Incorrect HOT 4
- Updating a Non-Catalog Request HOT 3
- Error with v3.4.3 HOT 3
- Comments still reference deleted function Get-ServiceNowUser HOT 1
- Zero size files cause 'Bad Request' error HOT 1
- How do you add associated CIs to a Change record? HOT 3
- Cannot Close Sctask that requires text in worknotes field not posted and closed task clicked in gui HOT 3
- Allow timeout to be specified for Get-ServiceNowRecord HOT 5
- BasicAuth fails when authentication profiles are active on ServiceNow HOT 2
- Why New-ServiceNowChangeTask does not link the new task to the main change ticket?
- Number of records different when using the filter vs where. HOT 1
- JSON Square Brackets Added to Array's First and Last Objects HOT 4
- Error when using -IncludeCustomVariable: Id must either be a SysId 32 character alphanumeric or Number with prefix and id.
- Updating dmn_demand_task is not working HOT 5
- Prevent exception thrown by [DateTime]::ParseExact()
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