Incorrect start and stop times when creating a case for RT about argus_ticket_rt HOT 4 CLOSED

I don't understand what is going on with End Time/Tidspunkt - Slutt:. Argus cannot update an already existing ticket when it receives an End Time after all. If End Time was copied to Tidspunkt - Slutt and there was timezone shenaningans, Tidspunkt - Slutt should have been "08.49.48".

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Yes and also looking at the body of the ticket it is clear that end_time was infinity, otherwise the end time would've also been noted in the ticket body.

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The problem with "Start time"/"Tidspunkt - Start" is probably because RT stores custom field date times as UTC internally, then does not cast to local time in the web site. This is not how you do things. A worse possibility is that RT converts incoming date times to UTC, then strips the time zone information. We cannot test or fix for that.

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Closing this issue since the start-time issue is fixed and the end-time error could not be replicated. Please open another issue if the end-time error shows up again.

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