Sync2 + Ledger on Linux: "Wrong device" about sync2 HOT 5 OPEN

Do you have another ledger? This error is reported when a non-matched(not previously imported) device connected.

from sync2.

Is there something specific about the physical device that would matter? I have several ledger devices, but the one I am attempting to use with this application is provisioned with the same seed (and thus, keys) that has previously been used with the application.

from sync2.

the error message indicates the address(or say pub key) is not the one the app knows. you may re-link the device with sync app.

from sync2.

that... doesn't make sense.

i open the app, connect with my wallet, see my funds, and attempt to move them -- then get the error.

from sync2.

The xpub is already stored in the sync app. That's to say, you can see the wallet and funds without connected to ledger device.

from sync2.