Amazon S3 TransferManager not running. about wse-plugin-s3upload HOT 15 CLOSED

You would receive that message if there was a problem with the aws authentication. You may have other log messages that indicate what the problem is.

from wse-plugin-s3upload.

It's my all error message.My AWS SDK version is 1.10.77 in this case .
The configuration and parameter I config is all reference below. I tried it two month ago ,and it's can worked at that time .
https://www.wowza.com/docs/how-to-upload-recorded-media-to-an-amazon-s3-bucket-modules3upload

#Version: 1.0
#Start-Date: 2018-06-14 02:24:38 UTC
#Software: Wowza Streaming Engine 4.7.5 build21763
#Date: 2018-06-14
#Fields: x-severity x-category x-event date time c-client-id c-ip c-port cs-bytes sc-bytes x-duration x-sname x-stream-id x-spos sc-stream-bytes cs-stream-bytes x-file-size x-file-length x-ctx x-comment
ERROR server comment 2018-06-14 02:25:56 - - - - - 78.493 - - - - - - - - ModuleS3Upload.onAppStart [live/definst] The installed version of AWS SDK isn't compatible with this version of Wowza Streaming Engine. Please upgrade your version of AWS SDK
WARN server comment 2018-06-14 02:25:58 - - - - - 80.367 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid video/audio codec combination for iPhone/iPod: video:H264 audio:G711_MULAW
WARN server comment 2018-06-14 02:25:58 - - - - - 80.368 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid audio codec for iPhone/iPod:G711_MULAW
WARN server comment 2018-06-14 02:26:10 - - - - - 92.692 - - - - - - - - ModuleS3Upload.WriteListener.onWriteComplete Cannot upload file because S3 Transfer Manager isn't loaded: [live/definst/openlab.stream.mp4]
WARN server comment 2018-06-14 02:26:10 - - - - - 92.696 - - - - - - - - ModuleS3Upload.startUpload problem starting or resuming upload: [live/definst/openlab.stream.mp4.upload] Amazon S3 TransferManager not running.
WARN server comment 2018-06-14 02:26:11 - - - - - 93.883 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid video/audio codec combination for iPhone/iPod: video:H264 audio:G711_MULAW
WARN server comment 2018-06-14 02:26:11 - - - - - 93.899 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid audio codec for iPhone/iPod:G711_MULAW
WARN server comment 2018-06-14 02:26:12 - - - - - 94.323 - - - - - - - - LiveStreamPacketizerPacketHandler.handlePacket[live/definst/openlab.stream]: Audio and video codecs cannot be packetized together in a single stream: audio:G711_MULAW video:H264
WARN server comment 2018-06-14 02:26:12 - - - - - 94.734 - - - - - - - - [live/definst/openlab.stream] LiveStreamRecorderMP4.work() Unsupported audio format for MP4 container: CODEC_AUDIO_G711_MULAW
WARN server comment 2018-06-14 02:26:26 - - - - - 108.795 - - - - - - - - ModuleS3Upload.WriteListener.onWriteComplete Cannot upload file because S3 Transfer Manager isn't loaded: [live/definst/openlab.stream_0.mp4]
WARN server comment 2018-06-14 02:26:26 - - - - - 108.807 - - - - - - - - ModuleS3Upload.startUpload problem starting or resuming upload: [live/definst/openlab.stream_0.mp4.upload] Amazon S3 TransferManager not running.

from wse-plugin-s3upload.

Hi,

As the first error message states, The installed version of AWS SDK isn't compatible with this version of Wowza Streaming Engine. Your version of Wowza Streaming Engine requires AWS SDK version 1.11.xxx or later. Please remove the existing version and install the latest version and test again.

Regards,

Roger.

from wse-plugin-s3upload.

Hi, I also try AWS SDK 1.11.346 by using aws-java-sdk-1.11.346.jar ,but it's shows the same message.
In this message:
ModuleS3Upload.WriteListener.onWriteComplete Cannot upload file because S3 Transfer Manager isn't loaded: [live/definst/openlab.stream_0.mp4]
Is it possible when wowza try to upload file , but it input error path cause exception?

Best Regards,
Tony Jhang

from wse-plugin-s3upload.

Hi Tony,

Please post the full logs like you did before. The previous logs indicated that the problem was related to the old version. This time there will probably be a different problem.

from wse-plugin-s3upload.

In AWS SDK 1.11.346 , it's show the same message in my VM(OS:Windows).
My media file folder create .upload file but it's doesn't work.
The message below is my error message using the latest AWS SDK

#Version: 1.0
#Start-Date: 2018-06-14 05:25:58 UTC
#Software: Wowza Streaming Engine 4.7.5 build21763
#Date: 2018-06-14
#Fields: x-severity x-category x-event date time c-client-id c-ip c-port cs-bytes sc-bytes x-duration x-sname x-stream-id x-spos sc-stream-bytes cs-stream-bytes x-file-size x-file-length x-ctx x-comment
ERROR server comment 2018-06-14 05:27:01 - - - - - 63.513 - - - - - - - - ModuleS3Upload.onAppStart [live/definst] The installed version of AWS SDK isn't compatible with this version of Wowza Streaming Engine. Please upgrade your version of AWS SDK
WARN server comment 2018-06-14 05:27:03 - - - - - 65.338 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid video/audio codec combination for iPhone/iPod: video:H264 audio:G711_MULAW
WARN server comment 2018-06-14 05:27:03 - - - - - 65.347 - - - - - - - - CupertinoPacketHandler.handleHolder[live/definst/openlab.stream]: Invalid audio codec for iPhone/iPod:G711_MULAW
WARN server comment 2018-06-14 05:27:04 - - - - - 65.882 - - - - - - - - LiveStreamPacketizerPacketHandler.handlePacket[live/definst/openlab.stream]: Audio and video codecs cannot be packetized together in a single stream: audio:G711_MULAW video:H264
WARN server comment 2018-06-14 05:27:08 - - - - - 70.139 - - - - - - - - [live/definst/openlab.stream] LiveStreamRecorderMP4.work() Unsupported audio format for MP4 container: CODEC_AUDIO_G711_MULAW
WARN server comment 2018-06-14 05:27:45 - - - - - 107.853 - - - - - - - - ModuleS3Upload.WriteListener.onWriteComplete Cannot upload file because S3 Transfer Manager isn't loaded: [live/definst/openlab.stream.mp4]
WARN server comment 2018-06-14 05:27:45 - - - - - 107.854 - - - - - - - - ModuleS3Upload.startUpload problem starting or resuming upload: [live/definst/openlab.stream.mp4.upload] Amazon S3 TransferManager not running.

from wse-plugin-s3upload.

Hi,

I've just confirmed that version should be working fine. The message is still indicating that you have an incompatible version. Please make sure you have removed the old versions of the AWS SDK from your lib folder and that you have restarted Wowza Streaming Engine.

-Roger.

from wse-plugin-s3upload.

Hi,
In my lib folder , I add these below:
aws-java-sdk-1.11.346.jar
wse-plugin-s3upload.jar
In lib folder , it only add this SDK file.
After that I restart Wowza Stream Engine , it's also show the same message .
Is it something I need to configure?

Tony

from wse-plugin-s3upload.

Can you provide a listing of the lib folder?

from wse-plugin-s3upload.

These jar file download from:
https://www.wowza.com/docs/how-to-upload-recorded-media-to-an-amazon-s3-bucket-modules3upload

My lib folder below:

Volume in drive C has no label.
Volume Serial Number is 3A93-13CD

Directory of C:\Program Files (x86)\Wowza Media Systems\Wowza Streaming Engine\lib

06/14/2018 06:42 AM

from wse-plugin-s3upload.

Hi,

The only difference is that I'm testing with a Linux AMI instead of a Windows AMI. That shouldn't make any difference. Can you please open a support ticket so we can investigate. You can open a ticket from the Wowza portal. Please provide as much detail as possible, including, zipping up your conf, logs and lib folders.

Thanks,

Roger.

from wse-plugin-s3upload.

OK, I've opened a ticket .
Thank for your help!
Have a good day :)

from wse-plugin-s3upload.

Hi Tony,

The message is being generated from an exception handler that is triggered when the SDK version is too old. There may be some other reason the exception is being triggered so I've added some more context to the logging. Can you please update to build 51 and retest and post your results to Andrew in the ticket.

Thanks,

Roger.

from wse-plugin-s3upload.

Hi ,
It's worked for your new commit .
I think this issue can be closed.
Many thanks 👍

Regards,
Tony

from wse-plugin-s3upload.

The exception handler that we were using to detect the old SDK version was being triggered by a completely unrelated issue. I've fixed that issue and also fixed the exception handler so it will trigger properly.

from wse-plugin-s3upload.