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log1cb0mb avatar log1cb0mb commented on May 20, 2024

For me, it keeps getting stuck after OKTA authentication and status Connecting:

2020-08-18 23:36:58.114 INFO [1693] [GPClient::populateGatewayMenu@100] Populating the Switch Gateway menu...

And yes, my portal has multiple gateways.

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yuezk avatar yuezk commented on May 20, 2024

Sorry guys, I haven't got a chance to dive into this issue. The VPN server configuration is complex as not all OKTA not working. Looks like the VPN server configuration varies.

It's hard for me to debug this issue as I lack the environment, maybe I need to add more logs. But if you guys familiar with C++ and Qt, you can set up the environment and debug it by yourself.

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yuezk avatar yuezk commented on May 20, 2024

You can use gp-saml-gui as the alternative if you prefer.

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jochristian avatar jochristian commented on May 20, 2024

Hi,

I have the same issue.
PA-220 running PanOS 10.0.1.
How can I help with the debug?

From the log output. I got two gateways. One external and one internal gateway. No SAML.

2020-09-14 22:24:01.517 INFO  [22284] [main@22] GlobalProtect started, version: v1.2.5
2020-09-14 22:24:01.866 INFO  [22284] [GPClient::populateGatewayMenu@100] Populating the Switch Gateway menu...
2020-09-14 22:24:03.922 INFO  [22284] [GPClient::populateGatewayMenu@100] Populating the Switch Gateway menu...
2020-09-14 22:24:04.051 INFO  [22284] [GPClient::doConnect@205] Start connecting...
2020-09-14 22:24:04.051 INFO  [22284] [GPClient::doConnect@226] Start portal login...
2020-09-14 22:24:04.061 INFO  [22284] [PortalAuthenticator::authenticate@29] Preform portal prelogin at https://portal.xxxx.com:8000/global-protect/prelogin.esp?tmp=tmp&kerberos-support=yes&ipv6-support=yes&clientVer=4100&clientos=Linux
2020-09-14 22:24:04.194 INFO  [22284] [PortalAuthenticator::onPreloginFinished@46] Portal prelogin succeeded.
2020-09-14 22:24:04.195 INFO  [22284] [PreloginResponse::parse@26] Start parsing the prelogin response...
2020-09-14 22:24:04.195 INFO  [22284] [PortalAuthenticator::onPreloginFinished@50] Finished parsing the prelogin response. The region field is: 192.168.0.0-192.168.255.255
2020-09-14 22:24:04.195 INFO  [22284] [PortalAuthenticator::normalAuth@82] Trying to launch the normal login window...
2020-09-14 22:24:20.328 INFO  [22284] [PortalAuthenticator::fetchConfig@157] Fetching the portal config from https://portal.xxxx.com:8000/global-protect/getconfig.esp for user: jochristian
2020-09-14 22:24:20.874 INFO  [22284] [PortalAuthenticator::onFetchConfigFinished@183] Fetch the portal config succeeded.
2020-09-14 22:24:20.875 INFO  [22284] [PortalConfigResponse::parse@20] Start parsing the portal configuration...
2020-09-14 22:24:20.875 INFO  [22284] [PortalConfigResponse::parseGateways@64] Start parsing the gateways from portal configuration...
2020-09-14 22:24:20.875 INFO  [22284] [PortalConfigResponse::parsePriorityRules@88] Start parsing the priority rules...

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bile0026 avatar bile0026 commented on May 20, 2024

Same issue here. This is on 9.0.6. Using SAML, one portal, and 2 gateways. SAML auth seems to work okay, but gets stuck on the gateway selection. Hopefully someone with some C++ knowledge can help.

I'm willing to help on the Palo Also side if I can. I'm pretty familiar with that side of things.

2020-12-01 13:43:29.825 INFO  [5571] [main@22] GlobalProtect started, version: v1.2.5
2020-12-01 13:43:30.053 INFO  [5571] [GPClient::populateGatewayMenu@100] Populating the Switch Gateway menu...
2020-12-01 13:43:40.540 INFO  [5571] [GPClient::populateGatewayMenu@100] Populating the Switch Gateway menu...

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spluess avatar spluess commented on May 20, 2024

This is now working as expected, connects successfully and all resources can be accessed.
Thanks and great job

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