• Consent form
• Note taker - @lalitha-jonnalagadda
• Facilitator - Dave
• Notes link
• Airtable notes - @matthinz
• Mural notes - @matthinz
• Move recording in the folder - @lalitha-jonnalagadda

• Draft a note for the DOJ OIP OOO email template
• Collect contact details for interviewees
• Send recruitment emails
• Schedule interviews

• Schedule the interview
• Facilitate
• Note take

• Consent form - @lalitha-jonnalagadda
• Note taker - @matthinz
• Facilitator -
• Notes link - @matthinz
• Airtable notes - @matthinz
• Mural notes - @matthinz
• Move recording in the folder

Look into:

• FOIAOnline
• MuckRock

User feedback opportunities:

• OGIS

Open questions:

• Keywords:

1. Does each agency supply top keywords to FOIAOnline team now? If yes, how often are these keywords updated?

• Will 10X NPR allow for records to be accessed on foia.gov or will that redirect to agency sites?

• Identify research[marketing] goals

• Prioritize users to interview

• identify research methods

• Finalize and approve the items above with the OIP team

Questions we want to ask:

• How does OMB pass a govt wide recommendation

• Who selects requirements

• Schedule

• Facilitate

• Note take

• Consent form - @lalitha-jonnalagadda
• Note taker - @lalitha-jonnalagadda
• Facilitator - @matthinz
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder

Per team discussion last week:

Primary audience for the report: Everyone, but specifically

• Public
• Agencies - to get buy-in into the program
• OMB
• AG/AAG to help a major shift if we need to be

Ancillary audience:

• Who ever is slated to pick up the work including information such as:
• Tech options/recommendations - API’s
• Capacity to handle the volume, etc

18F team notes to include:

• Note about limited public stories(no-shows)

• Consent form - @lalitha-jonnalagadda
• Note taker - @lalitha-jonnalagadda
• Facilitator - @matthinz
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder - @lalitha-jonnalagadda

• Consent form - @lalitha-jonnalagadda
• Note taker - @matthinz
• Facilitator -
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder - @lalitha-jonnalagadda

DOJ uses Siteimprove to monitor website quality and analytics on FOIA.gov. How is it being used? What's it good at? What's it not good at?

• Consent form
• Notes
• Airtable notes
• Mural notes

Send scheduling emails to the first set of users for research interviews

• Consent form - @lalitha-jonnalagadda
• Note taker -
• Facilitator -
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder

Finalize questions/ interview script for frequent public filers

• Draft questions
• Approve and finalize

Consent forms for public user interviews

FOIA.gov uses Verint / Foresee to run satisfaction surveys. Research to answer questions like:

• What methodology does Foresee use to arrive at results?
• Are there gaps in Foresee-targeted audience?
• How can we best make use of Foresee data?

• Consent form
• Notes
• Airtable notes
• Mural notes

• Consent form
• Notes
• Airtable notes
• Mural notes

• Consent form - @lalitha-jonnalagadda
• Note taker -
• Facilitator -
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder

Goal of the activity : To imagine and shape an aspiring vision for foia.gov in the next 5-10 years.

Prep:

• How should we conduct this activity - Mural, may be?
• Research if there is an existing vision/mission statement the team is operating off of?
• Recap research - user groups, major pains/opportunities we discovered (beyond the 2 features we evaluated)
• This activity is to look at the What-Why-Who of the problem, rather than solution (aka 'How') at this time.

Output:

• An agreed understanding of what the future looks like (should be bold and irrespective of the current limitations)
• The out put can be a vision statement, but doesn't necessarily need to be one.

Outcome:

• From the vision, we can craft outcome statements which will be a framework for their teams to understand baseline and measure success over the upcoming years while developing tech solutions.
• Will help the team prioritize work into a Now-Next-Later roadmap

Conducting the activity:

Prior to the session, publish (may be on a mural):

• A list of pains/opportunities from our synth debrief's
• User groups - Agency user, general public and the user without access to digital tools

During:

• Communicate that they should be bold with this activity and think of the 'go big' kind of ideas, knowing that there could be roadblocks in achieving them if status quo existed
• Reiterate that outcomes/impact are measurable. They need to be able to measure success when working with the user groups they intend to help
• Make it a mural activity - use a prompt - Ex:Imagine its 2026, a decade anniversary to the 2016 Act and you are asked to deliver a speech on the positive and negative outcomes/impact your team has achieved in the past 10 years. They can look at the problems/opportunities and use them to envision which of those were addressed.
• The team gets to work quietly for 10 mins and collectively discuss with the team after
• [May be a vision statement for the team to reflect and work off of]
• Identify and prioritize the ideas (if possible) - nothing fancier than a 2X2 matrix for prioritization

After:

• Identify and prioritize the ideas (if possible)
• Define outcome statements to achieve said ideas
• Draft a possible roadmap to achieve those outcomes

Next steps:

• Review and edit the activity as we see fit
• create mural, etc
• Identify facilitator and note taker

• Send recruitment emails to the next batch of users
• Clean up the roster doc

• Consent form
• Notes
• Airtable notes
• Mural notes

Finalize questions/ interview script for frequent public filers

• Consent form - @lalitha-jonnalagadda
• Note taker -
• Facilitator -
• Notes link
• Airtable notes
• Mural notes
• Move recording in the folder

• Consent form - @lalitha-jonnalagadda
• Note taker - @matthinz
• Facilitator - @dluetger
• Notes link
• Airtable notes - @matthinz
• Mural notes - @matthinz
• Move recording in the folder - @dluetger

FOIA.gov uses the US Digital Analytics Program for website analytics.

• What can we learn about interactions with the site based on the current analytics setup?
• What changes could be made to the integration to improve how analytics can inform product decisions?

OIP is interested in an analysis of how status reporting could work and what the technical lift would be. We have enough of a picture of the feature to start researching answers to questions like:

• How could agencies with API integration report status of individual requests back to FOIA.gov?
• How could agencies without API integration report status of individual requests back to FOIA.gov?
• How could status be reported to requesters?
• How would any feedback based on status changes be processed?

OIP is interested in an analysis of how status reporting could work and what the technical lift would be. We have enough of a picture of the feature to start researching answers to questions like:

• How could agencies with API integration report status of individual requests back to FOIA.gov?
• How could agencies without API integration report status of individual requests back to FOIA.gov?
• How could status be reported to requesters?
• How would any feedback based on status changes be processed?

• Obtain contact for FOIAOnline
• Schedule a 30 min conversation
• Share notes from the past interview