Independent of the form, digital advice and technology are the future of wealth management. Providing a digital experience has become mandatory. Customer and financial advisors expect better digital tools and the flexibility of human interaction to suit their specific needs.

Embracing the FinTech ecosystem and using digital advice platforms to provide a hybrid approach empowers wealth management firms to evolve their business, attract a new generation of customers and serve them in a flexible and costeffective way. Moving to a hybrid approach also helps firms future-proof against further changes to the wealth management model, providing greater agility to meet the ever-changing regulatory and customer environment.

Although the future is bright for wealth managers who successfully complete this shift, pressure remains for continued innovation, as non-financial service companies such as Uber, Alibaba and Facebook recognize the opportunity at hand, start offering their own form of financial services and begin a new battle.

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