extension not working for billdesk payment method in magento 2.4.3 about magento2-ordercomments HOT 6 CLOSED

@LuukBold it mean that it is not possible?

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@cheycodes Hey, sorry for closing your issue without correspondence. This is not something we can solve on our own, since we do not have a Magento setup that has your specific scenario or payment method. If you do find the solution to your issue or have an error log that we could use as a starting point, we would gladly resolve it.

from magento2-ordercomments.

@LuukBold Thank you for responding. Actually i have developed one custom module in which i have created one custom input field below paymentmethod options in checkout page magento ..and trying to save that field to quote,sales_order_grid tables ...The problem is it is working for all payment options provided by magento but not for billdesk payment ....

from magento2-ordercomments.

@cheycodes I do apologize, we aren't able to help you with this issue. We do not have access to Billdesk or any webshop with that particular payment system. I can only assume that Billdesk modified the process of the saving of an order before payment in such a way that our functionality isn't getting triggered. We haven't experienced any issues with payment providers we regularly work with.

You can always try to save the Order Comment using the included Rest API.

If we can help you with anything else, please do let us know.

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@LuukBold can you suggest me some ideas on how to achieve this

from magento2-ordercomments.

@cheycodes Sorry, we cannot look into your specific scenario, so I cannot offer you any advice in that regard. The smartest way to approach this would be by talking to or to look for a Magento partner that can help you resolve issues with your webshop.

from magento2-ordercomments.