Values functional solutions over rigid processes. Views challenges as puzzles rather than obstacles. Prefers volunteering over assignment. Believes anticipation and preparation is time management. Favors speed with feedback over perfection. Career has evolved from observe to participate to shape to experiment in all things technology.

Cloudera Senior Systems Engineer 2015-present

EMC Corporation Advisory Systems Engineer 2007-2015

Senior technical presales resource with awards for engineering contributions to the core storage product, top revenue attainment in the Western US, and member of the presales advisory council comprised of roughly 30 engineers hand picked from around the world. Earned EMC Proven certification on my 6th day of work, making me only the 3rd (out of 16) of my peer group who had passed the exam. Trusted advisor for enterprise customers in the Seattle area and Western US. Responsibilities include product positioning, leading technical presentations, scoping for professional services, and developing infrastructure architecture for customers. Facilitated technical discussions, requirements gathering, and generation of sales opportunities with account executives leading to over $30M in top-line revenue annually. Designed, developed, and implemented a real time pricing tool for consulting engagements that allows field personnel quick, “what if?” scenario planning of blended margins with multiple, distinct, billable resources. Built business and personal relationships with coworkers and customers to strengthen delivery of products and services as well as shorten sales cycles. Built and delivered total cost of ownership models and storage capacity forecasts to customers that articulates their return on investment and value gained from proposed products and services.

Port of Seattle Manager, System Operations 2005-2007

Front-line manager for three technical teams totaling sixteen direct reports while other direct managers had less than seven. Annual operational budget of $4.5M, with reductions in operational expense in excess of 20% YoY while other groups saw upwards of 30% increase in expenses. Acted as both team player and coach. Did individual performance reviews and also wrote production code for ERP reporting and flight management system. Instituted incident management process measured with KPIs while infrastructure and development teams where operating ad-hoc without business metrics. Day 1 on the job there was (73) open tickets assigned to my team. On my last day there was (0) with a forecast to be neutral on a bi-weekly basis. Recruited and managed a full-time staff of sixteen systems, database, and ERP engineers supporting the corporate, aviation, seaport, and economic development divisions. Designed and instituted an incident response process and user experience monitoring for rapid service restoration. Decreased average incident closure time by 65% during first 45 days and realized a 55% overall ticket reduction in 12 months by implementing a knowledge base, using mobile messaging, and a standardized Service Desk triage. Responsible for Service Delivery activities such as service level, capacity, and availability management. Wrote business cases and managed capital projects that included database consolidation, data modeling tools, records management, and enterprise search.

Bank of America Systems Architect/Engineer 2002-2004

Managed global technical operations of production foreign exchange and equities trading platforms. Organized virtual teams in multiple geographies on monitoring initiatives. Developed a feature rich, web-based application for tracking and reporting client-impacting events producing daily figures and monthly executive summaries. Designed and deployed database infrastructure for recording and reporting operational statistics. Instituted business service monitoring techniques for online transaction processing applications allowing for early problem detection, rapid restoration, and fault analysis. Automated distributed application tasks such as conditional process restarts, routine database maintenance, and software code releases. Implemented written procedures and detailed responses to monitoring events and alarms. Drafted service level agreements between operations groups and internal business partners.

CSG Systems Systems Engineer 2001-2002

Established system management processes for an enterprise billing software development environment. Created historical data collection and reporting system consisting of server and application key performance indicators. Lead data center consolidation project and wrote business cases for new hardware and software. Designed monitoring solution to detect and notify support personnel of system alarms. Assembled native tool packages to report system metrics for capacity planning. Constructed and maintained a centralized mechanism for distributing compiler licenses to developers, on demand, in the US, UK, and Asia. Pioneered server leasing and rotation, leveraging centralized storage, to reduce capital expense. Participated in change management role, providing system and software audits to testing and validation teams.

Lucent Technologies UNIX Systems Engineer 2000-2001

Responsible for server administration, network services, development infrastructure, and support. Automated rapid server installs with Jump Start, Ignite-UX, and Kick start reducing time to deployment. Configured TCP/IP services: DHCP, DNS, HTTP, LPD, NFS, NIS, SMTP, and SSH. Deployed VPN concentrators, firewalls, content filtering proxy servers, and intrusion detection systems. Secured and patched operating systems, vulnerable services, and applications.

Volunteer Speaker, Cloudera Sessions, Denver and Seattle (2016)

Volunteer Speaker, Seattle Spark Meetup, Meetup (2015)

Volunteer Speaker, Seattle Code Camp, Seattle University (2014)

Volunteer Speaker, EMC Users Group, Seattle (2014)

B.A. LUS Geographic Information Systems, Metropolitan State College, Denver (1999)

VMware Certified Professional VCP5, VMware (2013)

EMC Proven Information Infrastructure Expert, EMC (2013)

EMC Proven Information Infrastructure Specialist, EMC (2009)

EMC Proven Information Storage Associate, EMC (2007)

ITIL Service Management Essentials, Pink Elephant (2006)

Comfortable programming in bash perl nodejs javascript python php spark html

Can write queries in MariaDB/MySQL PostgreSQL Oracle MS SQL Server Hive Impala Sybase REST/JSON

Accomplished designer of distributed systems cloud-native applications converged infrastructure big data applications

Administration savvy in Linux Solaris Windows Mac OSX OpenStack Cloud Foundry Hadoop Cloudera VMware SAN/NAS

Troubleshooting expert in TCP/IP Apache Nginx Java/J2EE Hadoop Cloudera Weblogic Websphere vSphere KVM

Fluent with tools such as git curl Wireshark/tcpdump Tableau Desktop Excel vCO/vCAC Jupyter Hue Apache Zeppelin

Active user of platforms like AWS/S3/Route53/CloudFront GCE/GAE Azure Heroku Cloud Foundry

Confident presence when public speaking presenting on whiteboards handling objections negotiating

Anxious to do more with Spark MLlib Hadoop Apache Beam TensorFlow golang Docker Angular.js Arduino

Making nice things and almost anything DIY.

Connecting and automating things with APIs.

Microcontrollers, machine learning, data, and IoT.

Contributing, writing, and using software.

SCUBA diving and adventure sports.