The purpose of this guide is to provide you with an introduction to Amazon Connect, Amazon Web Services cloud-based virtual contact centre offering. Leveraging example Amazon Lex to understand simple Call Steering.
- Amazon Connect basic setup
- Amazon Lex setup
- Amazon Connect and Amazon Lex
For this Playground, you will need access to the AWS Console. It is highly recommended that you leverage an existing AWS Account that is not used for production purposes.
- AWS account - How to set it up
- Create your Amazon Connect instance
- Set-up your Amazon Connect instance
- Configure Hours of Operation, Queues, Routing Profiles and Agents
- Creating your First Contact Flow
- Creating a CallBack Contact Flow
- Creating Call Router Contact Flow
- Create Lex Bot (Intents & Utterances)
- Add Lex to Connect Instance
- Contact Flows