Slack bot not_authed about chiefonboarding HOT 9 CLOSED

Sounds like either the Slack bot api token is not there. When you filled out the details in ChiefOnboarding and went to the next step, you got a "add to slack" button. When you clicked that and added the bot, did you get redirected back to your chiefonboarding instance? That's required for the token to be fetched.

You can check if you have a token on the server:

python mange.py shell
from integrations.models import AccessToken
print(AccessToken.objects.get(integration=0, active=True).bot_token)

That should print out the secret token that has been set for the bot, used to interact with people.

from chiefonboarding.

Hi,

It did redirect me to the chief instance, but it seems that there is no token in the database:

Python 3.9.7 (default, Aug 31 2021, 18:27:13)
[GCC 10.2.1 20210110] on linux
Type "help", "copyright", "credits" or "license" for more information.
(InteractiveConsole)
>>> from integrations.models import AccessToken
>>> print(AccessToken.objects.get(integration=0, active=True).bot_token)
None
>>>

from chiefonboarding.

From DB side:

-[ RECORD 2 ]------+-------------------------------------------------------------------------
id                 | 10
integration        | 0
token              |
refresh_token      |
base_url           |
redirect_url       |
account_id         |
name               |
active             | t
ttl                |
expiring           |
app_id             | redacted
client_id          | redacted.redacted
client_secret      | redacted
signing_secret     | redacted
verification_token | redacted
bot_token          |
bot_id             |
one_time_auth_code | redacted

from chiefonboarding.

I found the bot token in slack app page (starting with xoxb-), can I insert this in the DB ?
If yes how exactly as the bot_token field is a bytea in pgsql table

from chiefonboarding.

id                 | 10

Did you try it multiple times? Seems like the ID is 10.

Anyway, yes you can, but you will have to do it through django like this:

python manage.py shell
from integrations.models import AccessToken
access_record = AccessToken.objects.get(integration=0, active=True)
access_record.bot_token = "xoxb-....."
access_record.save()

The bot_token field is an encrypted field, so therefore you can't just insert it in the DB with an sql command. You have to use the script above.

from chiefonboarding.

Yes I tried a lot of time, deleting the slack app, recreating it, enabling DEBUG, etc.

Let me try to add the token manually and I will post here the result.

In any case, is it possible to diagnose why the token is not fetched ? Can you help and/or reproduce ?

from chiefonboarding.

Adding the token manually worked fine, the bot responded "You don't seem to be setup yet. Please ask your supervisor for access." to my "hello".

from chiefonboarding.

In any case, is it possible to diagnose why the token is not fetched ? Can you help and/or reproduce ?

Yeah, I will look into it probably next week.

Adding the token manually worked fine, the bot responded "You don't seem to be setup yet. Please ask your supervisor for access." to my "hello".

That's normal behavior. You are probably good to move forward with this now. If you want to get rid of that, then you will have to go to people->employees add yourself there and then click on "give access".

I will keep the issue open until I figured out why it didn't save it.

Thanks for letting me know!

Note to myself:

Probably not getting "ok" back. Might be a change Slack made.

from chiefonboarding.

Hey, sorry for the late reply, but I just had time to look into it and figured it out. It's fixed once I merge this PR: #111 (which will happen in the next few hours)

Thanks again for reporting this!

from chiefonboarding.