cityofboston / 311-issues Goto Github PK

Type of Issue

Enhancement: Add a reason to Transfer

Priority

Low

Platform having issues

Salesforce, CityWorker

Details

To be consistent with the process, if reallocation requires a reason why, then transfer should do the same. Right now, we "hacked" internal comments for that purpose but it should have its own reason field.

Examples

Case Numbers

Screenshots

Who reported the issue/ dept./division

Vanessa

Does employee want follow up? If yes:

Email

Phone

Type of Issue

Bug

Priority

High

Platform having issues

Details

Just flagging this here as a test. It is a true bug though! When you transfer a case that does not require a contact to another case that requires a contact, the transfer process does not error, therefore, the user completes the transfer to the new case without a contact. This transfer process should error to flag the user that the transfer does not take place until there is a contact. For that, the user/agent will have to close the original case requesting a call back from the citizen.

Examples

Case Numbers

18-00015249

Screenshots

Who reported the issue/ dept./division

Vanessa. DOIT

Does employee want follow up? If yes:

Email

Phone

Type of Issue

Queues aren't showing up

Priority

High - need to get work done today

Platform having issues

Salesforce

Details

I need to see PWD Street Light Knock Downs and can't find it

Examples

Case Numbers

Screenshots

Who reported the issue/ dept./division

Does employee want follow up? If yes:

Email

Phone