time of purge about osticket-plugin-archiver HOT 6 CLOSED

Hiya,
I had a think, and I bet the easiest is to write a wrapper script to call just the archiver part.

1. Set the plugin's admin config to not auto-purge (Auto-purge old closed tickets, this disables the normal cron interface).
2. Ensure you've set a ticket age to purge and a number to purge, if you want ALL that are too old, set a massive number (9999999 etc).
3. Change the visibility of the purge method to public (edit the class.ArchiverPlugin.php file), line 62:

private function autoPurge() {

to

public function autoPurge() {

4. Make a script like this example (can be placed anywhere)

#!/usr/bin/php
<?php
ob_start();
include_once '/path/to/osticket/main.inc.php'; // Load osTicket
ob_clean(); // ignore header's
global $ost; // for IDE
// Locate the Archive plugin from the active list:
foreach ($ost->plugins->allActive() as $plugin) {
    // The archiver plugin can be identified by it's class
    if ($plugin instanceof ArchiverPlugin) {
        // Force to run now by setting last-run time far in the past
        $plugin->getConfig()->set('last-run', -time());
        // Start purging
        $plugin->autoPurge(); // you made the method public right?, otherwise you'll see an error here.
    }
}

5. Mark it executable and construct a cronjob to call it once a month: https://crontab.guru/every-month

0 0 1 * * web-user /path/to/script.php

Note: If the plugin is not enabled, the script will not work.

from osticket-plugin-archiver.

Thank you for your help.

I seem to be having a problem with cron.

/usr/local/cpanel/bin/jailshell: /home/----/public_html/----/----/include/plugins/archive/archiver-cron.php: Permission denied

0 | 0 | 26 | * | * | /home/----/public_html/----/----/include/plugins/archive/archiver-cron.php

from osticket-plugin-archiver.

from osticket-plugin-archiver.

Oh, I see where you got that from, I suggested using a large number of tickets to purge as you'd be doing it once a month rather that potentially every cron. You've got it set to 1000, which might be enough depending on how many tickets you create every month.

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Assuming you got it working.

from osticket-plugin-archiver.

Hi, thanks for checking.
No, it is not running, and I can't get to it for almost a week.
Thank you

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