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civicrm-worldpay's Issues

Errors from Future Pay transactions

Example request:-

POST /sites/all/modules/civicrm/extern/worldPayNotify.php?installation=298015&msgType=authResult HTTP/1.0
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Host: example.com
Content-Length: 1425
User-Agent: WJHRO/1.0 (WorldPay Java HTTP Request Object)

AAV=00000&authAmountString=%26%23163%3B519.00&tel=%2B61-2-98506312&address1=8%2F+6-8+Donald+Avenue&countryMatch=<etc....>

Example response:-

HTTP/1.1 500 Internal Server Error
Server: nginx/1.6.3
Date: Tue, 14 Apr 2015 04:43:51 GMT
Content-Type: text/html
Connection: close
X-Powered-By: PHP/5.3.3-7+squeeze25
Set-Cookie: PHPSESSID=someid; path=/; secure
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache

Details from WorldPay:-

Our systems have detected that your callback has failed.

This callback failure means we were unable to pass information
to your server about the following transaction:

Transaction ID: 4108307139
Cart ID: 4b94d2f9baca636e2b16731f3506d289
Installation ID: 298015

Error reported: Callback to https://example.com/sites/all/modules/civicrm/extern/worldPayNotify.php: NOT OK, recevied HTTP status: 500
Server Reference: aref

Also, if you usually return a response page for us to display to the Shopper
within the time allowed (1 minute), this will not have been displayed.

WorldPay will have displayed to the Shopper the response page file
(resultY.html or resultC.html) held for your installation on the WorldPay
server. This will be your own custom version, if you have supplied one, or,
if not, the WorldPay default version.

We hope this information will be of assistance. Please refer to the WorldPay
Knowledgebase - http://www.worldpay.com/support -
or contact your local Technical Support team if you want help or advice
about using the callback facility or about this particular callback failure.

If you would like to switch off the callback failure alerts or would like to
change the address to which these emails are sent, you can do so by
following the steps below on the Merchant Interface (WorldPay
Administration Server) - http://www.worldpay.com/admin.

  • Log on to the Merchant Interface.
  • Click on the "Configuration Options" button for the relevant installation.
  • Edit the "Callback Failure Alert email address" field. If you wish to switch
    off the callback failure alerts, set the "Callback Failure Alert email
    address" field as blank.
  • Make sure you click on "Save Changes" before leaving the page.

Please note: the raw data which was sent to your server, and (if available)
the raw response returned, are attached to this email. If you wish to stop
receiving this additional information by email, please untick the "Attach
callback data to failure email" option on the Merchant Interface (see
instructions above).

Thank you,
WorldPay Technical Support

Technical Support (Europe, Middle East & Africa)
mailto:[email protected]

Technical Support (The Americas)
mailto:[email protected]

Technical Support (Asia Pacific)
mailto:[email protected]

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