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cnvo avatar cnvo commented on August 18, 2024

Upon firing of chat dialog to invoke new session, a new ticket would be created...
Integrated in Merchant/Admin dashboards?
Notifications? via SMS/email ?

[...]

from feature-requests.

evereq avatar evereq commented on August 18, 2024

We should support services like Slack out of the box, but also we may want to integrate with some popular open-source chats, e.g. @RocketChat (see https://github.com/RocketChat/Rocket.Chat), etc

We need to create a list of such chat services to be integrated.
There are also plenty of SaaS solutions to be integrated with extensions/plugins/SDKs, such as https://sendbird.com, https://www.cometchat.com, https://www.jivochat.com, etc.

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