Comments (3)
Can we discuss some acceptance criteria for this feature? Here's my draft concept:
- A user can apply a tag to a conversation
- A user can remove a tag from a conversation
- A user can filter conversations by tag
Possible future extensions of this feature:
- A user can create a filter to automatically apply tags to a new conversation based on to:address
- A user can create a filter to automatically apply tags to a new conversation based on from:address
- A user can create a filter to automatically apply tags to a new conversation based on matching string in incoming message
from freescout.
Yes.
There should be a possibility to filter conversations by clicking on a tag and also there should be a possibility to search by tags using search function: "tag:tagname"
In Manage > Settings > User Permissions
there is a "Users are allowed to manage tags" option, it need to be taken in to account (see how "Users are allowed to delete notes/conversations" is implemented)
from freescout.
We will implement this
from freescout.
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from freescout.