I use Asana for tasks and we use Zapier to create new tasks when a ticket is created in Helpscout.

That won’t be possible with Freescout.

As I’m a developer I can write my own script to create asana tasks but I need a way to call this when new tasks are created in freescout.

Is there anyway to do this at all without modifying the core?

Thanks

todo

https://docs.helpscout.net/article/503-set-company-office-hours

Implement deleting mailboxes.

Upon deletion:

• delete threads
• delete conversation
• delete folders
• delete connections to user in mailbox_user table
• etc

Implement customer conversation history on the conversation page.

I'd either reduce lengths of first_name and last_name columns or rewrite up method as (WARNING: not tested!)

    public function up()
    {
        $connection = config('database.default');
        $driver = config("database.connections.{$connection}.driver");

        // https://developer.helpscout.com/mailbox-api/endpoints/customers/get/
        Schema::create('customers', function (Blueprint $table) use ($driver) {

            /* skipped */

            // Indexes
            // For ajax search
            if ($driver === 'mysql') {
                $table->index([DB::raw('first_name(191), last_name(191)')], 'customers_first_name_last_name_index');
            } else {
                $table->index(['first_name', 'last_name']);
            }
        });
    }

When this helpdesk will be released?

Hi,

I have followed the official installation guide but during the step where I should generate application key in the .env file, I get the following error

php artisan key:generate

In imap.php line 105:

  Use of undefined constant FT_UID - assumed 'FT_UID' (this will throw an Error in a future version of PHP)

I am stuck at this point and can't go any futher

I am using PHP 7.2.9 on my server for this installation

Navigation in conversations list must be developed:

• use ajax
• on mobile devices navigation must be implemented as infinite

todo

There should be full font name (not just a family name) inside of local declaration, i.e. local('Liberation Sans Bold'), local('LiberationSans-Bold') (see example of Helvetica Neue Bold on https://developer.mozilla.org/en-US/docs/Web/CSS/@font-face). But note that such a patch works in latest Firefox, but not in Chrome 62 (see https://stackoverflow.com/questions/47098699/chrome-update-suddenly-breaks-font-face). Not sure what is better, remove local declarations, or set proper font names (hoping it will be fixed in Chrome 63).

It seems to me that those wishing to install and use this project are more likely to be people for whom composer will not be a difficulty, whereas everyone who works on development will be inconvenienced by commiting the vendor directory.

I suggest one of two options

1. Commiting vendor in a separate dist branch specifically for those who want to download a ready to go build (i.e. shared hosting users etc.)

OR

2. Moving development to a develop branch in which vendor is not committed and running an automated build process upon merge into master branch to resolve dependencies and commit them to master.

todo

Taks into account Users are allowed to edit notes/threads option in Settings.

Fixed by php artisan view:clear, most likely it should be added to upgrade guide/script as well.

Implement Email commands: ability for users to use emails commands

Users with this role can not be deleted by other admins.

todo

todo

Star color: #ffd76e

in create_users_table - time_format User class has typo - double r

in create_conversations_table I believe last index should be created on just id and created_at, as conversation_id is not a field name.

todo

todo

todo

Implement search feature.

Nginx configuration file should be prepared

Todo:

• Manage > Tags page
• filter by mailbox
• filter by time
• sorting
• edit tag

todo

I've wrapped required autofocus into @if (empty(old('send_invite')) && !empty(old('role'))) required autofocus @endif, but most likely it's better to extract this condition into a variable.

Browser (Chrome) doesn't allow to submit form with empty required field.

Implement changing user's password in user profile:

• If editing other user's profile: "Reset user password"
• if editing your own profile: "Change your password"
• send email to the user (see Help Scout) upon change

Implement deleting conversations. After deletion recalculate folders counters.

I was able to install the application on my server but now when I try to access login page, I am receiving the following:

Whoops, looks like something went wrong.

I am accessing this on the following URL:

https://my_domain/public/index.php

I am sure that I am doing something wrong here but can't figure out what exactly

Is there a log file which I can consult?

Implement LDAP integration

Implement Saved replies

todo
https://secure.helpscout.net/docs/help/53613edce4b0d3049b645148/

Use \Zipper which is already included

todo

Implement editing and viewing all the customer data on the Edit Customer page.

Implement importing from Help Scout using Help Scout API: https://developer.helpscout.com/mailbox-api/overview/authentication/

todo

Implement uploading and showing user avatars.

todo

todo

PHP 7.2 gives error at the above line if $prev_customer_id is not initialized. The solution is trivial

        $prev_customer_id = 0;

at the beginning of saveCustomerThread method

Any plans for a hosted version? I'd be interested in that even if it's still beta quality as long as I can get support when things break.

todo

See how it works in Help Scout.

Hi guys!

Today I update my instalaltion to the latest version from GIT and now I can't access the FreeScout login anymore.

I get the following in the browser:
"Whoops, looks like something went wrong."

In the /storage/logs/laravel.log file I can see the following
laravel.log

Any chance to shed some light on this issue?

Thank you in advance!

Use featherlight plugin, which is already added to the application.

todo

Now you can translate application into other languages. See Translation guide

Implement adding tags to conversations.

Display "Customer viewed [date]" in conversation

todo

todo

Hi,

now that I was able to load the application using Apache web server, there are few issues with loading resources, like image files and font files

This is what I get in the browser console

For example, it is trying to load font and image files from the following URL:

https://my_domain/css/img/loader-main.gif
https://my_domain/css/fonts/glyphicons/glyphicons-halflings-regular.woff2

As you can see, font files URL is wrong. It should be
https://my_domain/fonts/glyphicons/glyphicons-halflings-regular.woff2

It seems like something is still missing from the Apache configuration of virtual host